Alice Edwards
Pharmacy Dispenser
Hawkinge,ENG
Summary
Waitress with experience across busy cafés, restaurants, front-of-house reception, and kitchen support. Delivers customer service, table service, and cleaning duties while keeping service areas ready and helping teams stay organised during busy shifts. Brings calm communication and a steady approach shaped by care work and RNLI volunteering. Learning disability support worker supporting people with daily routines, personal care, and community-based activities with a steady, respectful approach. Pharmacy support professional with a background in customer-facing service, care work, and pharmacy counter environments. Supports prescription handling, customer queries, stock control, and accurate front-counter service in fast-paced settings. Brings calm communication, reliability, and the patient focus needed for Pharmacy dispensing work. Demonstrated expertise in medication management and patient counseling, contributing to improved patient outcomes. Proven ability to collaborate with healthcare teams and implement safe pharmaceutical practices.
Overview
1
1
Certification
2026
2026
years of professional experience
Work History
Waitress
R's and T's Cafe
Saint Mary's Bay
2005 - De2005
- Provided prompt and friendly service to enhance guest satisfaction.
- Accurately took orders and communicated with kitchen staff to ensure timely delivery.
- Adapted quickly to changing demands during peak hours, ensuring smooth operations.
- Maintained cleanliness and organization of dining area to promote a welcoming environment.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Used cash registers and credit card machines to cash out customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Shop Assistant
Undee's
2007 - 2008
- Left Due to Shop Closing Down
- Assisted customers in product selection and provided knowledgeable support.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Organized merchandise displays to enhance visual appeal and accessibility.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
Waitress and Kitchen Hand
Neptune
01.2006 - 01.2011
- Neptune (Waitress and Kitchen Hand) - 2006-2011
- Delivered exceptional customer service in a fast-paced environment.
- Managed multiple tables efficiently, ensuring timely order processing.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Collaborated with kitchen staff to accommodate special requests and dietary needs.
- Contributed to team efforts during peak hours by supporting colleagues.
- Maintained cleanliness and organization of dining area throughout shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed cash transactions accurately, providing proper change to customers.
Receptionist and Front of House
Lydd airport
01.2010 - 01.2011
- Lydd airport (receptionist and front of house) 2010-2011-Work Experience
- Work Experience
- Greeted and assisted passengers, ensuring a welcoming environment at all times.
- Managed incoming calls and inquiries, providing accurate information promptly.
- Responded to passenger concerns with professionalism, resolving issues efficiently.
- Maintained organized reception area, enhancing overall customer experience.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive a positive first impression.
Waitress
Jukebox Diner
01.2011 - 01.2011
- Jukebox Diner (Waitress)-2011-2011-Managed staff operations to ensure smooth service during busy hours.
- Over Staff
- Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Collaborated with kitchen staff to streamline order delivery and minimize wait times.
Little Kingdom Day Nursery
01.2011 - 01.2012
- Little Kingdom Day Nursery-2011-2012- Closed Down
- Closed Down
Carer
Fairways
01.2012 - 01.2013
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medications and managed care schedules for multiple clients.
- Monitored and reported changes in client health status to healthcare professionals.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Provided emotional support and companionship to enhance client well-being.
- Built strong relationships with clients to deliver emotional support and companionship.
Carer
Madeira Lodge
01.2013 - 01.2014
- Assisted patients with daily living activities, promoting independence and dignity.
- Used adaptive equipment like lifts walkers wheelchairs safely efficiently improving accessibility mobility independence.
- Collaborated with multidisciplinary teams to develop personalized care plans.
- Implemented feedback from clients and families to improve service delivery.
- Maintained accurate records of patient care, documenting progress and any changes in condition.
Waitress
Abovne house restaurant
01.2015 - 01.2016
- Provided excellent customer service, ensuring positive dining experiences for all guests.
- Managed multiple tables efficiently, prioritizing tasks to optimize service flow.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization of dining area to enhance guest satisfaction.
- Adapted quickly to fast-paced environment, handling high volume of orders effectively.
carer
Linda care home
01.2016 - 01.2016
- Administered medication and monitored health conditions as per care plans.
- Administered medication and monitored health conditions according to care plans.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Maintained accurate records of patient progress and care provided.
- Communicated effectively with families to address concerns and provide updates.
Support Worker
Priory
01.2016 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
Trainee Pharmacy Dispenser
Well pharmacy
01.2024 - 01.2024
- Dispensed medications accurately according to prescriptions and pharmacy protocols.
- Dispensed medications accurately, ensuring compliance with safety protocols and regulations.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Conducted patient consultations to provide medication information and address concerns.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
- Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
Pharmacy Dispenser
Allied Pharmacy
01.2024 - 01.2025
- Dispensed medications accurately according to prescriptions and pharmacy protocols.
- Learned pharmacy software to manage prescriptions and patient records effectively.
- Supported team in processing customer orders efficiently and accurately.
- Engaged with customers to provide information on products and services offered.
- Participated in training sessions to develop knowledge of pharmaceutical processes and regulations.
- Maintained cleanliness of work area adhering to safety and hygiene standards.
- Learned new materials, processes, and programs quickly.
Pharmacy Dispenser
Paydens Pharmacy
01.2025 - 01.2026
- Assisted team in processing customer orders with a focus on accuracy and efficiency.
- Supported team in processing customer orders efficiently and accurately.
- Learned pharmacy software to manage prescriptions and patient records effectively.
- Provided customers with detailed information on products and services to enhance their experience.
- Completed training sessions to deepen understanding of pharmaceutical processes and regulations.
- Participated in training sessions to develop knowledge of pharmaceutical processes and regulations.
- Learned new materials, processes, and programs quickly.
Education
BTEC Level 2 - Public Services
South Kent College
Folkestone, United Kingdom 04.2001 -
BTEC Level 2 - Sport
South Kent College
Folkestone Skills
- Prescription processing
- Medicine dispensing support
- Stock control
- Customer service
- NHS repeat dispensing
- Pharmacy claims processing
- Dispensary workflow
- Stock ordering
- Patient communication
- Care planning support
- Medication support
- Safeguarding
- Record keeping
Certification
BTEC Level 1 Diploma in Public Services, BTEC Level 2 in Sport, Courses: Level 2 Cardiopulmonary Resuscitation and Automated External Defibrillation, QA Level 2 Paediatric First Aid, Level 2 Health and Safety at Work
Personal Information
Date of Birth: 25/01/95
Timeline
Pharmacy Dispenser
Paydens Pharmacy
01.2025 - 01.2026
Trainee Pharmacy Dispenser
Well pharmacy
01.2024 - 01.2024
Pharmacy Dispenser
Allied Pharmacy
01.2024 - 01.2025
carer
Linda care home
01.2016 - 01.2016
Support Worker
Priory
01.2016 - 01.2024
Waitress
Abovne house restaurant
01.2015 - 01.2016
Carer
Madeira Lodge
01.2013 - 01.2014
Carer
Fairways
01.2012 - 01.2013
Waitress
Jukebox Diner
01.2011 - 01.2011
Little Kingdom Day Nursery
01.2011 - 01.2012
Receptionist and Front of House
Lydd airport
01.2010 - 01.2011
Waitress and Kitchen Hand
Neptune
01.2006 - 01.2011
BTEC Level 2 - Public Services
South Kent College
04.2001 -
Waitress
R's and T's Cafe
2005 - De2005
Shop Assistant
Undee's
2007 - 2008
BTEC Level 2 - Sport
South Kent College