Alice Durbala

• Maintained cleanliness of living areas by performing daily housekeeping tasks.
• Handled delicate materials carefully when cleaning, preserving the longevity and quality of items around the home.
• Adjusted cleaning techniques based on specific surface materials for optimal results.
• Promoted a healthy environment with thorough, regular deep cleanings.
• Maintained clean, safe environments for guests and staff, strictly following infection control policies.
• Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
• Provided secure environments for residents and staff, practising safe systems of work and strictly adhering to COSHH regulations.
• Built strong relationships with costumers and respecting their boundaries and recovery periods, to ensure their comfort needs are being met and not disturbed.
• Maintained a resilient attitude and a positive mindset, regardless of the environment.
• Instructed staff members from other departments on domestic duties , along with other health and safety precautions.
• Instructed and supervised housekeeping staff to carry out daily tasks.

• Followed checklists to keep kitchen areas clean, stocked and sanitised.
• Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
• Collected, washed and sanitised dishes and cooking utensils.
• Demonstrated knowledge of menu items helping customers make satisfying meal choices.
• Improved customer satisfaction by attentively listening to and addressing dietary needs and preferences.
• Coordinated with bar staff for drink orders enhancing overall meal experiences.
• Assisted customers by taking food orders, recommending menu choices and advising on allergy concerns.
• Upheld strict food safety procedures during beverage preparation, guaranteeing customer well-being.
• Established trusting relationships with patients by delivering consistent, compassionate care.
• Handled disputes related to discrimination at work effectively, promoting workplace equality.
• Offered emotional support to distressed individuals during crisis events, demonstrating empathy and compassion.

• Promoted The Lowdown through creative social media posts.
• Implemented social media strategies for greater online presence.
• Worked diligently towards gender equality, leading to greater representation in local councils.
• Evaluated existing policies against latest equality legislation, ensured full compliance at all times.
• Reviewed personnel practices, promoting equality and diversity at the Lowdown and the best strategies to implement those values to support young people.
• Maintained up-to-date knowledge on equality laws, sharing insights with senior management team accordingly.
• Promoted equality and diversity as part of the culture of the organisation.
• Resolved complex issues with active listening and empathetic communication strategies,.
• Championed mental health awareness initiatives within school culture.
• Oversaw content creation to ensure coherence and relevance.
• Exercised creativity whilst writing verses, contributing to original content creation.
• Developed PowerPoint presentations for use in meetings.
• Conducted research for better route planning.
• Conducted comprehensive research for accurate reporting.

• Created captivating graphics, compelling overall audience engagement.
• Maintained an up-to-date knowledge of social media trends for enhanced strategy development.
• Prioritised tasks effectively to meet demanding project deadlines.
• Shot and edited content for Instagram, TikTok and Facebook.
• Generated creative ideas for social-first content aligned with campaign objectives.
• Addressed societal issues through regular blog posts and opinion articles.
• Raised public awareness by organising campaigns on social media
• Organised charity events, resulting in increased community involvement.
• Developed effective communication procedures, enhancing teamwork amongst volunteer members.
• Fostered a positive work environment conducive to productive teamwork. Facilitated team meetings, boosting teamwork and collaboration.
• Collaborated with multidisciplinary teams for holistic strategies to help with the Lowdown Services for young people
• Reflected opinions, did my own personal research on fundraisers, created PowerPoint and took a lead in ensuring that all the voices of my peers were being heard.
• Created and used PowerPoint presentations to provide summaries and additional information.
• Utilised visual aids such as PowerPoint presentations during lessons-aided retention of complex linguistic concepts or plotlines.

* This was a family business I managed when I was 17*

• Delivered precise calculation of wages, deductions and benefits by utilising comprehensive knowledge of payroll systems.
• Updated records periodically, ensuring accuracy of data related to utility usage and costs.
• Implemented motivation strategies with employees, maintained a transparent, friendly and professional relationship with all staff. Organised dinners and fun events
• Cultivated strong relationships with clients to secure repeat business.
• Delivered high-quality products to increase customer satisfaction.
• Implemented cost reduction measures, reduced overhead expenses.
• Handled negotiations with outside vendors and service agencies to meet group needs.
• Provided quality customer service, resulted in repeat bookings.
• Coordinated appointment schedules, reducing wait times for patients.
• Reinforced ethical buying practices throughout the organisation.
• Advocated for inclusive teaching practices, promoting diversity and equality in the beauty industry
• Utilised social media platforms for marketing purposes, enhancing online visibility.
• Improved customer loyalty with friendly and attentive service.

• Created an inclusive environment for all children, promoting mutual respect and tolerance.
• Operated till system accurately, ensuring correct financial transactions.
• Promoted special offers or upcoming events; boosted attendance rates.
• Conducted planned maintenance checks on equipment; ensured safe environment for kids.
• Managed difficult situations with tact and diplomacy, resulting in satisfied customers.
• Collaborated effectively with team members to maintain smooth operation of the facility.
• Dealt efficiently with emergency situations, ensuring child welfare at all times.
• Ensured safety of children by monitoring play areas and equipment regularly.
• Facilitated engaging storytelling sessions, fostering imagination and creativity among children.
• Established and nurtured positive relationships between children, leading to improved interaction and increased self-confidence.
• Looked after upset or unwell children, providing emotional support.
• Conducted non-verbal, verbal and written forms of communication depending on child requirements.
• Provided opportunities for creative learning through fun and educational games.
• Adhered to health and safety regulations and best practices regarding child safeguarding, escalating related concerns to manager
• Completed risk assessments with meticulous attention to detail.
• Dealt with injuries and emergencies promptly and efficiently.

• Respected punctuality and reliability thereby enhancing team morale.
• Adapted quickly to high-pressure situations, ensuring prompt service delivery.
• Demonstrated in-depth knowledge of coffee blends, resulting in personalised recommendations.
• Collaborated effectively with team members for smooth operation.
• Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
• Followed health and safety standards to protect customers from illness and cross-contamination.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Promoted café's special offers and discounts successfully increasing sales.
• Managed cash transactions accurately to ensure financial integrity.
• Maintained clean, hygienic workstation for enhanced café environment.