Alice Cross

Maintain high standards of cleanliness.

• Cleaned rooms to the satisfaction of residents and management.
• Managed daily cleaning, dusting, and vacuuming of assigned rooms to maintain high standards of hygiene.
• Kept floors spotless using Hoovers, mops and brushes for deep cleaning.
• Prepared room and linen changes prior to arrival of house guests.
• Conducted deep cleaning of bathrooms and kitchens, focusing on sanitisation to meet health standards.
• Reported any damages or repairs needed in the household, liaising with maintenance for a prompt resolution.
• Reliable Domestic Housekeeper with experience maintaining client homes. Hardworking and service-driven with great organisational and time management skills.
• Spot cleaned carpets using industrial carpet cleaner.
• Assisted in orientation and training of new housekeeping employees.
• Maintained outstanding customer relationships by providing high-quality cleaning service.
• Planned work to cause minimal disturbance to residents and visitors.
• Used proper caution signage and safety procedures around residents and visitors when cleaning.

• Mixed and served alcoholic and nonalcoholic beverages to ensure customer satisfaction.
• Recommended drink options based on customer preferences, enhancing overall experience.
• Maintained cleanliness and organization of bar area to promote a welcoming atmosphere.
• Processed payments accurately and efficiently to streamline transactions.
• Collaborated with team members to meet performance targets and improve service quality.
• Achieved targets for service time and beverage quality consistently.
• Ensured safe working environments by adhering to cleanliness standards.
• Managed customer complaints effectively through clear communication and problem-solving.
• Achieved service time and quality targets.
• Picked up additional tasks to aid team success.

• Providing excellent customer service is a fundamental aspect of working here.
• This included greeting customers as they entered, taking orders, serving drinks and food and ensuring customers had a pleasant experience.
• Managed complaints with calm, clear communication and problem-solving.
• Achieved service time and quality targets.
• Maintained clean, safe working environments to eliminate accident risks.

• At Southwest Water, I learnt computer skills, as well as working with maps to locate leaks.
• Working as a call handler required effective communication skills, attention to detail, the ability to work well under pressure, and a commitment to providing excellent customer service over the phone.
• Addressed phone calls with warm, friendly welcome for excellent first impressions.
• Established positive rapport with callers to facilitate welcoming experience.
• Managed difficult customer conversations with professionalism, aiming to de-escalate situations and find mutually satisfactory resolutions.
• Made connections and transfers for external calls to appropriate departments.

• While working here I was expected to work with a team to ensure the restaurant and hotel ran smoothly during the busy summer periods.
• Starting early some days, I was responsible for serving the resident's breakfast.
• Also serving lunch and evening service making sure customers' food orders were accurate and delivered promptly.

• My duties within the cafe included taking orders, making coffees, serving food and cleaning tables whilst working in a fast-paced environment.
• I enjoyed working within this team and getting to know the regular customers.
• I also performed opening and closing duties.