ALICE BROWN
Lydney,Gloucestershire
Summary
Offering strong organisational and leadership skills with background in customer service and team management. Knowledgeable about creating welcoming environments and fostering positive customer experiences. Ready to use and develop communication, problem-solving, and multitasking skills in Trainee Sales Negotiator role.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work history
Cafe Manager
Hips Social Cafe
Lydney, Gloucestershire
2025.01 - Current
- Liaised with suppliers regularly to ensure timely deliveries of supplies.
- Monitored daily sales using point-of-sale systems, maintaining accurate records.
- Trained new staff members to maintain quality of service delivery.
- Improved customer satisfaction by delivering prompt and professional service.
Hospitality team member
Hayes Catering
Shepton Mallet, Somerset
2020.01 - 2024.01
- Enhanced guest satisfaction with prompt and attentive service.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Implemented hygiene standards throughout café premises for public health safety compliance.
Care Coordinator / Vaccine Clinic Coordinator
Rosebank Health
2020.01 - 2023.01
- Coordinated clinic operations for smoother day-to-day functioning.
- Improved patient experience by efficiently scheduling appointments and managing patient flow.
- Maintained up-to-date knowledge on healthcare industry trends for effective coordination of clinic activities.
- Ensured effective communication with patients, staff and medical professionals.
- Organised staff rosters to guarantee seamless coverage during working hours.
Admin and Audit Assistant
Southmead Hospital, Stroke and Neurology
2022.01 - 2022.01
- Employed data analysis techniques to interpret complex health care information efficiently.
- Performed extensive research on industry regulations, ensuring full compliance during audits.
- Studied changes in legislation relating to auditing practices, keeping up-to-date knowledge base.
- Assisted in completion of audit jobs from planning stage to finalisation.
Education
BSc - Business Technology
Manchester Metropolitan University
Manchester 2016.09 - 2020.01
C - Sociology, Business Studies, History
St. Peter’s Sixth Form
Gloucester, Gloucestershire 2014.09 - 2016.05
GCSEs -
Severn Vale School
Gloucester, Gloucestershire 2009.09 - 2014.05
Skills
- Attention to Detail
- Discretion and confidentiality
- Highly organised
- IT troubleshooting
- Written and verbal communication
- Telephone etiquette
- Professional correspondence
- Maintaining office records
- Organisation and prioritisation
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Cafe Manager
Hips Social Cafe
2025.01 - Current
Admin and Audit Assistant
Southmead Hospital, Stroke and Neurology
2022.01 - 2022.01
Hospitality team member
Hayes Catering
2020.01 - 2024.01
Care Coordinator / Vaccine Clinic Coordinator
Rosebank Health
2020.01 - 2023.01
BSc - Business Technology
Manchester Metropolitan University
2016.09 - 2020.01
C - Sociology, Business Studies, History
St. Peter’s Sixth Form
2014.09 - 2016.05
GCSEs -
Severn Vale School
2009.09 - 2014.05