Alice Anghel
London
Summary
Customer-focused professional with experience in beauty retail, hospitality and travel. Delivers exceptional service, builds strong relationships, and achieves sales targets in fast-paced environments. Communicates effectively with diverse customers, resolves issues, and collaborates within teams. Organisational and problem-solving skills enhance adaptability to new responsibilities.
Overview
5
5
years of professional experience
Work History
Beauty Specialist
Boots
2025.12 - Current
- Achieved daily and weekly sales targets by conducting tailored beauty consultations that enhanced customer satisfaction.
- Recommended products matched to each customer’s individual needs.
- Utilised upselling and cross-selling techniques to increase transaction value and consistently meet KPIs.
- Deliver a high standard of customer service, handling enquiries and resolving issues professionally to ensure a positive customer experience.
- Maintain strong product knowledge and deliver a professional service, handling enquiries and contributing to overall store performance.
- Assisted with visual merchandising and stock organisation to enhance product visibility and maximise sales opportunities.
Assistant Manager Trainee
Caffè Nero
2024.01 - 2026.04
- Led front-of-house operations, ensuring high-quality customer service and smooth daily workflow in a fast-paced environment.
- Enhanced team performance through effective task delegation and monitoring of service standards.
- Conducted interviews and staff development discussions to strengthen team performance and ensure service consistency.
- Resolved customer complaints effectively, maintaining professionalism and protecting brand reputation.
- Managed stock control with counts, orders, and operational reporting, building commercial awareness.
Customer Helper
Jet2
2025.06 - 2025.11
- Delivered customer service in busy airport settings, facilitating smooth passenger journeys.
- Explained travel procedures to passengers, enhancing understanding and overall travel experience.
- Coordinated with check-in, boarding, seat checks, and baggage teams for security compliance.
- Checked passports, visas, and travel documents to ensure compliance with airline and immigration rules.
Barista
Birley's Sandwiches
2023.01 - 2023.08
- Managed customer enquiries and requests efficiently during fast-paced shifts.
- Collaborated with colleagues and management to ensure smooth shift operations.
- Prioritised and organised competing tasks during busy periods to maintain service quality.
- Followed food safety procedures and workplace standards consistently.
Sales Assistant (Multi-Department)
Frasers Group
2021.10 - 2023.01
- Identified customer needs and recommended products, contributing to consistent achievement of KPI targets.
- Used product knowledge and upselling techniques to raise average transaction value.
- Built customer rapport, leading to increased repeat purchases and enhanced brand engagement.
- Coordinated stock movements and replenishment across departments to ensure optimal inventory levels.
Education
Bachelor of Arts with Honours - International Relations with Diplomacy
London Metropolitan University
London2026-01
Skills
- Product Knowledge
- Sales performance enhancement
- Customer service
- Target achievement and KPI performance
- POS Systems
- Office software proficiency
- Microsoft Office (Word, Excel, Outlook)
- Google Workspace (Calendar)
- Cross-departmental coordination
- Time management
- Verbal communication
- Communication platforms
Timeline
Beauty Specialist
Boots
2025.12 - Current
Customer Helper
Jet2
2025.06 - 2025.11
Assistant Manager Trainee
Caffè Nero
2024.01 - 2026.04
Barista
Birley's Sandwiches
2023.01 - 2023.08
Sales Assistant (Multi-Department)
Frasers Group
2021.10 - 2023.01
Bachelor of Arts with Honours - International Relations with Diplomacy
London Metropolitan University