Ali Ahmad
London
Summary
Dedicated professional with expertise in concierge services and front desk operations, known for delivering customer service excellence and effective complaint resolution. Proficient in appointment scheduling, email management, and MS Office applications, ensuring seamless office operations. Demonstrates strong multitasking abilities and attention to detail while maintaining professionalism and discretion. Career goal includes advancing within the hospitality industry to enhance guest experiences through exceptional service.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work history
Concierge
The Peninsula Hotels
London
2025.07 - 2025.12
Delivered personalized luxury service, ensuring exceptional guest experiences.
Arranged restaurant reservations, transport, and bespoke itineraries.
Managed VIP requests with discretion and professionalism.
Collaborated with hotel departments to provide seamless service.
Resolved guest enquiries and concerns efficiently in a fast-paced environment.
Receptionist
Park Plaza Riverbank, London
London
2024.05 - 2025.06
- Acted as the initial point of contact for guests, offering warm greetings and helpful assistance upon arrival.
- Improved customer satisfaction through effective management of front desk enquiries.
- Supported administrative tasks, contributing to smooth office operations.
Education
Master of Business Administration - International Business
Ulster University
London 2024.05 - 2025.06
Skills
- Local Area Knowledge (Concierge Services)
- Front desk operations
- Appointment scheduling
- Customer Service Excellence
- Complaint Resolution
- Clear & Professional Communication
- Email management
- MS Office and booking systems
- MS Office
- Multitasking & Time Management
- Attention to Detail
- Professionalism & Discretion
Timeline
Concierge
The Peninsula Hotels
2025.07 - 2025.12
Receptionist
Park Plaza Riverbank, London
2024.05 - 2025.06
Master of Business Administration - International Business
Ulster University
2024.05 - 2025.06