Alia Ismail
Mapesbury,BEN
Summary
A detail oriented self-starter and enthusiastic client services specialist with 8+ years experience in customer facing support roles within, Sales, Administration, Hospitality and Education. Personable with the ability to work well under pressure, administrative acuity and a meticulous approach to both conduct and presentation.
Overview
13
13
years of professional experience
Work History
Admissions Associate
Ambition Institute
08.2023 - Current
- Collaborated with admissions team to streamline application process, resulting in a 20% increase in efficiency
- Using salesforce to solve 25-35 customer queries per day: Enabling accounts, registration, solving tech issues such as password resets, website navigation and content issues
- Enhanced admissions procedures by streamlining application processes and implementing organized record-keeping systems.
- Using PowerBi to check user status in order to identify issues with accounts, triaging user problems to the correct department
- Knowing when to escalate issues to avoid user dissatisfaction.
Bar Supervisor
HARTS STREET INNS
05.2023 - Current
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Reduced waste and costs by optimizing inventory management and beverage ordering processes.
- Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
- Improved team morale by providing ongoing support, training, and opportunities for professional growth.
Assistant Manager
Stonegate Group
10.2021 - 05.2023
- Maintaining customer relations through service and social media engagement and thus improved customer engagement by 0.5%
- Recruited and trained current staff who are effectively hitting weekly sales incentives
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Overseeing VIP Events that bring in a weekly profits of £30k.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Meet-Up Organiser
Meet-up
01.2018 - 01.2023
- Created and ran a social network for young women in London growing it to over 1000 members
- Skilled at working independently and collaboratively in a team environment.
- Organized social excursions, brunches, bar crawls, club nights, festivals for young women aged 19-30
- Contacted and liaised with Venues and promoters to provide member with deals and perks.
Sales Associate
Source Marketing Direct
10.2019 - 07.2020
- Generated sales for various clients such as NDCS and Hello Fresh to the value of £20,000 Per Year
- Promoted brand awareness, customer acquisition and retention F2F and B2B
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Coached and trained new distributors
- Recruitment, interviewed and vetted potential employees.
Assistant PA
David Lemmens: Product Lead at SWIFT
09.2015 - 09.2019
- Used Arabic Language skills to develop working relationships with key internal and external stakeholders abroad and thus assisted the product lead in landing important contracts
- Effectively assisted the Head PA in Scheduling appointments such as ones to Belgium to manage our external colleagues, whilst still performing secretarial and administrative duties such as social excursions for the team.
- Enhanced team collaboration through regular meetings, status updates, and progress reports.
Freelance Translator
Self-employed
01.2011 - 05.2019
- Translated and interpreted Arabic for both Private and government contracts.
- Enhanced client satisfaction by delivering accurate and timely translations for various industries.
- Streamlined translation processes for improved efficiency and faster turnaround times.
- Participated in localization projects to adapt content for specific regional markets, resulting in increased revenue from international clients.
English Tutor
Prime Tutors
10.2014 - 01.2015
- Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
- Improved student comprehension of complex texts by employing various teaching methods tailored to individual learning styles.
- Collaborated with fellow tutors to share best practices and improve overall effectiveness of the tutoring program.
Receptionist [ maternity cover]
Notting Hill leisure centre
06.2013 - 08.2013
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Offering advice to customers
- Maintaining an updated client database.
Education
A-Level - English - AGovernment and politics- A History - A English Literature and Language
Westminster Kingsway College
London, ENG09.
Bachelor's Degree -
King's College London
London, ENG07.
Skills
- MS packages literate Advanced
- Organizational Advanced
- Enrollment Procedures
- Marketing Knowledge
- Arabic Proficiency
- Public speaking
- Languages Expert
- Customer service Advanced
- Administrative Advanced
- Communication Advanced
Languages
English
Arabic
Spanish
Korean
Timeline
Admissions Associate
Ambition Institute
08.2023 - Current
Bar Supervisor
HARTS STREET INNS
05.2023 - Current
Assistant Manager
Stonegate Group
10.2021 - 05.2023
Sales Associate
Source Marketing Direct
10.2019 - 07.2020
Meet-Up Organiser
Meet-up
01.2018 - 01.2023
Assistant PA
David Lemmens: Product Lead at SWIFT
09.2015 - 09.2019
English Tutor
Prime Tutors
10.2014 - 01.2015
Receptionist [ maternity cover]
Notting Hill leisure centre
06.2013 - 08.2013
Freelance Translator
Self-employed
01.2011 - 05.2019
A-Level - English - AGovernment and politics- A History - A English Literature and Language
Westminster Kingsway College
Bachelor's Degree -
King's College London
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