Year of professional experience
Ali Zaman
London,Newham
Summary
A team player who is self-motivated, determined and able to work on their own initiative as well as in team environments. Communication skills at all levels, while always displaying professionalism and enthusiasm. Meet deadlines by organizing time efficiently, applying analytical approaches when solving problems. Mechanic and organized working style, and willingness to work long hours as required by the job. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Whether I am helping clients, colleagues, friends, or family, I am dedicated to my professional development.
Overview
1
1
5
5
Years of education
6
6
Certification
2
2
Licences
Work history
Front End Assistant
Costco Wholesale
06.2023 - 09.2023
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Operated cash registers with accuracy and processed cash and card transactions.
- Updated product labelling and pricing to reflect discounts and offers.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Worked energetically to maintain efficient operations during peak trading hours.
- Explained establishment policies to customers and offered advice on selections.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Built rapport with new and existing customers to boost client retention.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Completed opening and closing duties in line with established schedule.
Event manger assistant
JP MORGAN
09.2021 - 11.2021
- People Transformation: Up-skill talents and drive people transformation based on Lean/Agile/SRE principles and processes in support of the GT Product Operating Model
- Process Improvement: Continuous improvement to identify and reduce/eliminate toil, while establishing cost effective and repeatable process to optimize and improve the customer experience
- Technology Enablement: Rapidly enable secure and cost-effective Base Compute capabilities, in alignment with GT Strategy, through on-demand self-services
- Aligned to Customer/LOB & Key partner with Product Owner and Architect
- Trusted Customer advisor accountable for Customer Success - as measured on the health dashboard
- Evaluate and analyse customer needs and understand customer desired outcomes
- Act as a Customer Advocate and monitor usage and satisfaction
- Listen to customer feedback and identify opportunities for product adoption
- Responsible for customer health metrics and seek to influence its improvement
- Utilize data to build complex picture of customer and ensure experience improves across all measure
- Promote customer loyalty, follow up to ensure customer are using products productively post launch or post purchase/onboarding
- Socialise Customer product journeys, personas, and friction points to gather feedback for technical product specialists
- Quarterly update to Base Compute Leadership Team on the health of their customer
- Actively monitor all aspects of customer health dashboard and drive the action plans to achieve improvements
Education
Diploma of Higher Education - Computer Science
Newvic College
London 09.2021 - 07.2023
GCSEs -
Stratford School Academy
London 09.2018 - 07.2021
Skills
- Can Do Attitude
- Communication - written & verbal
- Customer Services and Support
- Events management
- First aid
- Hospitality
- Customer service oriented
- Microsoft Word
- Team player
- Superb time management
- Customer retention
- Outgoing and enthusiastic
- Problem-solving
- Team building
Certification
Licensed
- CCTV Operator - December 2026
- Door Supervisor - November 2026
Certified
- Basic Fire Safety Awareness - November 2026
- Emergency First Aid at Work - October 2026
- Fire Marshal - November 2026
- Introduction to Risk Assessment - November 2026
- Mental Health Awareness - November 2026
- Workplace Health and Safety - November 2026,
Interests
Playing football, Badminton during my free times. Playing competitor/puzzle games on my console. Travelling to different cities and places. Socializing with friends. Reading history/fiction books
Languages
English
Fluent
Urdu
Native
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
Innovation distinguishes between a leader and a follower.
Steve Jobs
Timeline
Front End Assistant
Costco Wholesale
06.2023 - 09.2023
Event manger assistant
JP MORGAN
09.2021 - 11.2021
Diploma of Higher Education - Computer Science
Newvic College
09.2021 - 07.2023
GCSEs -
Stratford School Academy
09.2018 - 07.2021
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