Ali Rakhis
HARROW,Middlesex
Summary
Customer-focused sales specialist with a proven track record in enhancing client relationships and achieving sales targets. Demonstrates exceptional problem-solving skills and the ability to tailor solutions for diverse customer needs. IT technician with a solid foundation in troubleshooting and resolving technical issues efficiently.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Sales Advisor
EE
Brent Cross
06.2021 - 09.2025
- Resolved customer complaints swiftly, maintaining company reputation.
- Fostered positive relationships with suppliers ensuring timely delivery of stocks.
- Maintained clean, organised retail environment to enhance shopping experience.
- Coordinated special events promoting new product lines.
- Stayed updated on latest industry trends to provide expert advice to customers.
- Built rapport with new and existing customers to boost client retention.
Marketing Assistant
Wm Morrisons Supermarkets
Harrow
06.2020 - 03.2021
- Replaced old price tags with promotional labels, ensuring accuracy by verifying product numbers.
- Updated store promotions by removing outdated posters, hangers, and banners.
- Managed replacement of approximately 1,500 tickets in single night.
- Demonstrated effective time management while working independently and as part of team.
- Communicated clearly with team members to maintain organisation and efficiency.
- Maintained high attention to detail when executing promotional changes under pressure.
- Consistently met targets while adapting to nocturnal work schedules.
Team Leader
Argos Wembley Central
Harrow
06.2016 - 02.2020
- Welcomed customers to enhance shopping experiences and ensured memorable visits.
- Supported sales targets by recommending products and maintaining stock room organisation.
- Independently managed shop floor operations and confirmed accurate delivery procedures.
- Addressed customer issues collaboratively with colleagues to provide effective solutions.
- Maintained cleanliness and presentation of store for optimal trading conditions.
- Ensured proper display, tidiness, and cleanliness of merchandise and promotions.
- Processed stock deliveries while managing associated paperwork efficiently.
- Created a safe shopping environment through vigilance and adherence to emergency protocols.
Salesman
Epos Direct
Wembley, Brent
12.2015 - 06.2016
- Converted cold and warm sales leads into successful transactions on a daily basis.
- Maintained professionalism in interactions with customers and team members.
- Demonstrated effective time management to achieve daily sales targets.
- Provided top-notch customer service, enhancing company reputation for quality products and services.
- Demonstrated excellent communication skills in all client interactions, ensuring clear mutual understanding at all times.
- Tailored sales presentations to meet specific client needs and preferences.
- Developed sales strategies for higher profit margins.
- Initiated outbound sales calls to prospective clients, communicating product value and generating qualified leads.
- Consistently worked towards KPI targets to achieve exceptional sales and conversion rates.
- Showcased exceptional listening skills, fostering trust among clients.
Sales Advisor
H&M Brent Cross
Brent Cross
11.2013 - 11.2015
- Drove sales performance while delivering exceptional customer service at H&M.
- Achieved Employee of the Month for outstanding contributions to store success.
- Managed high-pressure situations at tills for refunds and exchanges.
- Maintained a clean and organised retail environment to enhance shopping experience.
- Adapted to departmental needs, providing flexibility as requested by management.
- Successfully upsold additional products, enhancing overall customer experience.
- Assisted in retail sales during busy periods, enhancing customer experience.
IT technical support intern
Brent Town Hall
Brent
02.2012 - 02.2012
- Ensured reliability and efficiency of computer systems at Brent Town Hall.
- Maintained office operations by managing paperwork and performing technical tasks.
- Set up accounts for staff, providing login guidance and support.
- Responded promptly to system breakdowns, implementing effective solutions.
- Installed and configured computer hardware, software, systems, networks, printers, and scanners.
- Developed skills in time management, teamwork, and organisational practices during experience.
- Performed regular system checks for potential threats or malfunctions.
- Handled day-to-day IT operations, maintained a trouble-free working environment.
IT support technician
Whitchurch Primary School
Harrow
03.2011 - 03.2011
- Maintained company computer services and equipment during two-week work experience.
- Troubleshot technical issues to detect and resolve problems efficiently.
- Installed and updated necessary hardware and software.
- Gained insights into career options and university pathways.
Education
Bachelor of Science - Computer Networks & Communications, Design
Middlesex University
London 09.2013 - 05.2016
NVQ Level 3 - Information Technology
Stanmore College
Stanmore 09.2010 - 05.2013
Skills
- Time management
- Marketing and sales
- Organisation, prioritising, and multi-tasking
- Technical troubleshooting
- Customer service excellence
- Attention to detail
- Outbound sales
- Remote support capabilities
Affiliations
- Football
- Gaming
Certification
CompTIA +
Driving Licence
Languages
English
Fluent
Arabic
Advanced
Dutch
Intermediate
References
References available upon request.
Timeline
Sales Advisor
EE
06.2021 - 09.2025
Marketing Assistant
Wm Morrisons Supermarkets
06.2020 - 03.2021
Team Leader
Argos Wembley Central
06.2016 - 02.2020
Salesman
Epos Direct
12.2015 - 06.2016
Sales Advisor
H&M Brent Cross
11.2013 - 11.2015
Bachelor of Science - Computer Networks & Communications, Design
Middlesex University
09.2013 - 05.2016
IT technical support intern
Brent Town Hall
02.2012 - 02.2012
IT support technician
Whitchurch Primary School
03.2011 - 03.2011
NVQ Level 3 - Information Technology
Stanmore College
09.2010 - 05.2013