Summary
Overview
Work history
Education
Skills
Timeline
CustomerServiceRepresentative

Ali Moktar

London,United Kingdom

Summary

Trained IT worker skilled with hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. I can also communicate easily with technical and non-technical personnel to deliver quality support. I am a logical thinker with background in delivering exceptional customer service whilst carrying out maintenance and repairs.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work history

Social Work Staff Trainer

Guys and St Thomas’ Hospital Trust
London, UK
10.2022 - 04.2023
  • Monitored service user progress, escalating concerns for swift resolution.
  • Involved in the progress and development for a GO-Live of a new Electronic Patient Record system, that has been implemented across the GSTT, by Epic.
  • This involved administering tests, assessing student performance, conducting training programs, updating records, promoting training programs, developing Epic execution training materials, supporting training needs of the Epic application.
  • Oversaw multiple social work cases simultaneously, directing assessments, conducting interviews and recommending best courses of action.
  • Responded proactively to changing circumstances for optimised service user care.

Service Desk Team Lead & Technical Floor Walker

Royal Marsden Hospital Sutton
london , UK
03.2023 - 04.2023
  • Followed technical documentation for accurate installation, maintenance and repair work.
  • Supporting the Trust in implementing Epic Go-Live
  • Prepared equipment for staff use, installing cables, operating systems, and software.
  • Offered technical advice to programmers and developers to help optimise designs.
  • Answered user questions about hardware and software operation to help resolve problems.

Spring Cohort Intern

Citibank
London, UK
03.2022 - 05.2022
  • Planned and completed audit files using established checklists.
  • Facilitated smooth running of audits by preparing detailed, accurate audit planning documentation.
  • Trained less experienced team members in standard procedures and software use.
  • Reviewed financial statements, gathering and analysing data to verify accurate representation of transactions.

Security

Agency work
London, UK
09.2021 - 03.2022
  • Deterred thefts and property damage with imposing security presence.
  • Oversaw reliable security operations with strong leadership and planning.
  • Established clear processes to handle fire and security alarm activations.

Software Engineer Internship

Goldman Sachs
london, UK
03.2021 - 05.2021
  • Throughout this mentorship I was able to vicariously pick up on experience and better understand the day of a Software engineer working for the Big 4
  • This provided a useful connection for my developing network and was my first point of contact into the growing sphere of the Tech Industry.
  • Carefully considered which pathways were best suited my skills and interests, in addition to which specialities to best impact.

Engeneering Work experience

Amec foster wheeler
London, UK
06.2016 - 07.2016
  • Communicated with partner staff and outside vendors to address issues.
  • Was my first time in and amongst a working environment which meant that I had to adapt quickly and get into the correct routine of things. This experience also allowed me to see what the engeneerig side of the world was about. My time at this role mainly consisted of investigating issues and developing solutions to solve problems.
  • Gathered data, completed entry tasks and formatted information for use.

Education

Bachelor of Arts - Finance & Business

University of Hertfordshire
Hertford
08.2018 - 07.2021

Skills

  • Desktop support
  • Customer support needs assessment
  • Technical documents comprehension
  • Technical issues analysis
  • Data entry
  • Hardware upgrades
  • Software diagnosis
  • Application support

Timeline

Service Desk Team Lead & Technical Floor Walker

Royal Marsden Hospital Sutton
03.2023 - 04.2023

Social Work Staff Trainer

Guys and St Thomas’ Hospital Trust
10.2022 - 04.2023

Spring Cohort Intern

Citibank
03.2022 - 05.2022

Security

Agency work
09.2021 - 03.2022

Software Engineer Internship

Goldman Sachs
03.2021 - 05.2021

Bachelor of Arts - Finance & Business

University of Hertfordshire
08.2018 - 07.2021

Engeneering Work experience

Amec foster wheeler
06.2016 - 07.2016

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Ali Moktar