Ali Mohamed

Ramp Agent – DHL Aviation

• Contribute to the turnaround of 5–10 flights per shift, ensuring timely departures.
• Handle operational and load documentation requiring a high level of numerical accuracy.
  Work as part of a team to meet strict turnaround deadlines within 30–60 minute windows.
• Maintain compliance with aviation safety and operational procedures at all times.
  Support efficient coordination of ground operations in a time-critical environment.

Accounts Assistant – Vibes GB

• Supported the preparation of monthly management accounts, assisting with reporting cycles.
• Performed weekly bank reconciliations across multiple accounts, identifying and resolving discrepancies.
• Processed 10–30 invoices per week, supporting accounts payable and receivable functions.
• Maintained and updated financial records, ensuring accuracy for reporting and audit purposes.
• Assisted with year-end accounting processes, including data preparation and documentation.
• Used accounting software and Excel to organise and analyse financial data efficiently.

Complaints Handler – Tech Mahindra

• Managed a workload of 30–40 active cases per week, ensuring timely and accurate resolution.
• Investigated complaints by reviewing account activity, billing data, and transaction histories.
• Maintained accurate records across internal systems, ensuring compliance with company procedures.
• Liaised with multiple internal departments to resolve complex customer issues.

Customer Service Advisor – NHS

• Handled 50–70 calls per day relating to vaccination bookings and patient enquiries.
• Processed and updated 100+ patient records daily, ensuring accuracy and confidentiality.
• Assisted in scheduling and managing a high volume of appointments across multiple centres.
• Maintained a high level of accuracy when inputting sensitive personal data.
  Delivered clear and professional communication in a fast-paced, high-pressure environment.