Summary
Overview
Work history
Education
Skills
Custom
Personal Information
Timeline
Generic

Ali Mohamed

Sheffield

Summary

Dedicated professional with expertise in Microsoft Word, phone etiquette, and time management. Demonstrates strong customer service and communication skills, excelling in live chat support environments. Committed to leveraging these abilities to enhance customer satisfaction and operational efficiency.

Experienced professional with focus on customer support and problem resolution. Capable of enhancing customer satisfaction through effective communication and tailored solutions. Skilled in managing high-volume inquiries and maintaining positive customer experience.

Overview

9
9
years of professional experience
11
11
years of post-secondary education

Work history

Customer Support Advisor

Goodlord
Sheffield, UK
03.2023 - 07.2025
  • Working on live chat, inbound phone and email enquiries to solve a wide range of technical and navigational queries for our customers
  • Offering and delivering first class customer service
  • Working cross-functionally with other teams in the business to resolve customer queries
  • Managed high volume of inbound calls for efficient service delivery.

Customer Support Advisor

Ant Marketing
Sheffield
10.2021 - 03.2023
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
  • Assist with placement of orders, refunds, or exchanges
  • Provide accurate, valid, and complete information by using the right methods and tools

Stocktaker

RGIS
Sheffield, UK
09.2019 - 10.2021
  • Merchandising products and services in supermarkets
  • Counting stock using handheld systems to provide data to customers
  • Auditing a variety of different types of stock

Data Entry Operative

Pearsons
Rotherham, UK
05.2019 - 06.2019
  • Scanning exam papers to ensure they are registered into the computer system
  • Processing exam papers using IT software to ensure student personal details are correct
  • Accurately entering exam paper information into

Knowhow Technician

Knowhow/Dixon Carphone
Sheffield
12.2016 - 03.2019
  • Identifying and diagnosing faults across a variety of products
  • Taking inbound calls from customers
  • Customer service skills
  • Arranging repairs if required

Education

Bachelor's degree - Information Technology with Business Studies

Sheffield Hallam University
Sheffield
09.2014 - 06.2018

AS Level - BTEC Level 3 Diploma in Business Double Grade (QCF)

Norton college
Sheffield, South Yorkshire
09.2012 - 07.2014

AS Level - BTEC Level 3 Subsidiary Diploma in IT

West Thames College
London, Greater London
09.2011 - 07.2012

GCSE -

Firth park community arts college
Sheffield, South Yorkshire
09.2005 - 06.2010

Skills

  • Microsoft Word
  • Phone etiquette
  • Time management
  • Customer service
  • Communication skills
  • Live chat support

Custom

Bachelor's

Personal Information

  • Total Experience: 9
  • Industry: Customer Service

Timeline

Customer Support Advisor

Goodlord
03.2023 - 07.2025

Customer Support Advisor

Ant Marketing
10.2021 - 03.2023

Stocktaker

RGIS
09.2019 - 10.2021

Data Entry Operative

Pearsons
05.2019 - 06.2019

Knowhow Technician

Knowhow/Dixon Carphone
12.2016 - 03.2019

Bachelor's degree - Information Technology with Business Studies

Sheffield Hallam University
09.2014 - 06.2018

AS Level - BTEC Level 3 Diploma in Business Double Grade (QCF)

Norton college
09.2012 - 07.2014

AS Level - BTEC Level 3 Subsidiary Diploma in IT

West Thames College
09.2011 - 07.2012

GCSE -

Firth park community arts college
09.2005 - 06.2010

Similar Profiles

Create profile
Ali Mohamed