Ali Mohamed
Sheffield
Summary
Dedicated professional with expertise in Microsoft Word, phone etiquette, and time management. Demonstrates strong customer service and communication skills, excelling in live chat support environments. Committed to leveraging these abilities to enhance customer satisfaction and operational efficiency.
Experienced professional with focus on customer support and problem resolution. Capable of enhancing customer satisfaction through effective communication and tailored solutions. Skilled in managing high-volume inquiries and maintaining positive customer experience.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
Work history
Customer Support Advisor
Goodlord
Sheffield, UK
2023.03 - 2025.07
- Working on live chat, inbound phone and email enquiries to solve a wide range of technical and navigational queries for our customers
- Offering and delivering first class customer service
- Working cross-functionally with other teams in the business to resolve customer queries
- Managed high volume of inbound calls for efficient service delivery.
Customer Support Advisor
Ant Marketing
Sheffield
2021.10 - 2023.03
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
- Assist with placement of orders, refunds, or exchanges
- Provide accurate, valid, and complete information by using the right methods and tools
Stocktaker
RGIS
Sheffield, UK
2019.09 - 2021.10
- Merchandising products and services in supermarkets
- Counting stock using handheld systems to provide data to customers
- Auditing a variety of different types of stock
Data Entry Operative
Pearsons
Rotherham, UK
2019.05 - 2019.06
- Scanning exam papers to ensure they are registered into the computer system
- Processing exam papers using IT software to ensure student personal details are correct
- Accurately entering exam paper information into
Knowhow Technician
Knowhow/Dixon Carphone
Sheffield
2016.12 - 2019.03
- Identifying and diagnosing faults across a variety of products
- Taking inbound calls from customers
- Customer service skills
- Arranging repairs if required
Education
Bachelor's degree - Information Technology with Business Studies
Sheffield Hallam University
Sheffield 2014.09 - 2018.06
AS Level - BTEC Level 3 Diploma in Business Double Grade (QCF)
Norton college
Sheffield, South Yorkshire 2012.09 - 2014.07
AS Level - BTEC Level 3 Subsidiary Diploma in IT
West Thames College
London, Greater London 2011.09 - 2012.07
GCSE -
Firth park community arts college
Sheffield, South Yorkshire 2005.09 - 2010.06
Skills
- Microsoft Word
- Phone etiquette
- Time management
- Customer service
- Communication skills
- Live chat support
Custom
Bachelor's
Personal Information
- Total Experience: 9
- Industry: Customer Service
Timeline
Customer Support Advisor
Goodlord
2023.03 - 2025.07
Customer Support Advisor
Ant Marketing
2021.10 - 2023.03
Stocktaker
RGIS
2019.09 - 2021.10
Data Entry Operative
Pearsons
2019.05 - 2019.06
Knowhow Technician
Knowhow/Dixon Carphone
2016.12 - 2019.03
Bachelor's degree - Information Technology with Business Studies
Sheffield Hallam University
2014.09 - 2018.06
AS Level - BTEC Level 3 Diploma in Business Double Grade (QCF)
Norton college
2012.09 - 2014.07
AS Level - BTEC Level 3 Subsidiary Diploma in IT
West Thames College
2011.09 - 2012.07
GCSE -
Firth park community arts college
2005.09 - 2010.06