Ali Mohamed

Assisted clients in planning and booking domestic and international travel arrangements.

Advised customers on travel options, including flights, hotels, transportation, and tour packages.

Processed visa applications, travel insurance, and documentation.

Used booking systems to reserve flights and accommodation.

Managed customer queries, changes, and cancellations in a professional and timely manner.

Maintained up-to-date knowledge of travel regulations, destination requirements, and special promotions.

• Delivered excellent customer service by greeting and assisting guests with a professional and friendly attitude from arrival to departure.
• Supported front desk operations including check-ins, check-outs, handling guest bookings, managing phone calls, and addressing inquiries efficiently.
• Assisted in maintaining guest rooms and public areas to high cleanliness standards by working alongside the housekeeping team, ensuring all amenities were restocked and rooms prepared to standard.
• Handled basic concierge duties by providing guests with information about local attractions, transport options, and hotel facilities.