Ali Malik
Bolton,Lancashire
Summary
Dynamic and results-oriented computing professional with a proven track record of leveraging technical expertise to deliver innovative and efficient technology solutions. With 2 years of experience in software development, system optimization, and IT infrastructure management, I bring a unique blend of analytical skills and hands-on proficiency in Java, Python. Known for my collaborative approach, I excel in cross-functional teams, translating complex technical concepts into clear and actionable strategies for stakeholders. Demonstrated ability to troubleshoot critical issues, streamline processes, and enhance system performance, resulting in increased operational efficiency and reduced downtime. Skilled in leading end-to-end project lifecycles, from initial planning and architecture to deployment and support, while maintaining a strong commitment to security and best practices. Eager to contribute technical knowledge and leadership skills to drive impactful results within a forward-thinking organization.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
Work history
Call
Street cars
Manchester
02.2023 - 12.2023
- Managed an average of 200 calls per day, providing support and solutions for a wide range of customer issues, from billing inquiries to service complaints.
- Exceeded customer satisfaction targets by consistently resolving issues on the first call, reducing follow-up needs and improving overall customer experience.
- Maintained up-to-date knowledge of products, services, and company policies to offer accurate and relevant information to customers.
- Handled escalated calls with professionalism, ensuring customer concerns were addressed in a calm and supportive manner.
- Regularly received positive feedback and commendations from both customers and supervisors for efficiency, problem-solving skills, and a positive attitude.
- Problem-Solving: Capable of assessing customer needs quickly, identifying solutions, and providing practical support, even in high-pressure situations.
- Time Management: Proficient at managing multiple calls and tasks simultaneously without sacrificing quality of service.
- Efficiency Improvement: Implemented a new call logging method that reduced call handling time by 70%, improving overall response rates.
- Sales Conversions: Successfully upsold or cross-sold additional products/services, resulting in 68% increase in sales Month
IT Technician
Circular1 Health Limited
Manchester
03.2022 - 05.2022
- Provided comprehensive technical support during an intensive project, ensuring seamless IT operations and minimizing system downtime.
- Demonstrated exceptional problem-solving skills by resolving desktop and system issues efficiently, enabling uninterrupted workflows for healthcare staff.
- Established strong rapport with clients and staff, showcasing excellent interpersonal skills and the ability to convey technical information in a clear, approachable manner.
- Adapted quickly to new technologies and tools, maximizing the impact of IT solutions and optimizing user satisfaction.
- Installed, maintained, and repaired hardware components, ensuring optimal functionality.
- Troubleshot network connectivity issues, restoring normal operations quickly.
- Setup, configured, and troubleshot Microsoft 365 applications.
Education
A-Level or equivalent - Information Systems
Bolton Sixth Form College
GCSEs - English
Mount Saint Joseph
Bolton 01.2020 - 09.2020
GCSEs - Maths
Mount Saint Joseph
Bolton 01.2020 - 09.2020
Skills
- Technical Support & Troubleshooting: Extensive experience in diagnosing and resolving desktop, hardware, and software issues, ensuring optimal system functionality
- Client Communication: Strong ability to communicate technical information effectively to non-technical users, fostering an environment of transparency and trust
- Adaptability: Thrives under pressure, adept at handling multiple tasks simultaneously while maintaining a high standard of service
- Independent & Team Collaboration: Proven ability to work independently with minimal supervision, yet highly effective in collaborative environments to achieve team objectives
Languages
English
Proficient (C2)
Punjabi
Proficient (C2)
Affiliations
- Cybersecurity Challenges – Participating in Capture the Flag (CTF) competitions or ethical hacking challenges.
- Coding Personal Projects – Experimenting with new programming languages, building small apps, or creating tools for personal use.
- Gaming and Game Development – Playing, analysing, or even creating games using platforms like Unity or Unreal Engine.
Timeline
Call
Street cars
02.2023 - 12.2023
IT Technician
Circular1 Health Limited
03.2022 - 05.2022
GCSEs - English
Mount Saint Joseph
01.2020 - 09.2020
GCSEs - Maths
Mount Saint Joseph
01.2020 - 09.2020
A-Level or equivalent - Information Systems
Bolton Sixth Form College
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