Ali Hussein
Slough,Berkshire
Summary
Dedicated and reliable customer service professional with proven experience in handling customer inquiries, resolving issues efficiently, and delivering high-quality support. Skilled in active listening, clear communication, and problem-solving. Known for maintaining a positive attitude, managing high-pressure situations calmly, and building strong customer relationships. Committed to ensuring customer satisfaction and contributing to team success.
Overview
4
4
years of professional experience
Work history
Site operative
Mars Wrigley
Slough, Berkshire
2024.05 - Current
- I work in the factory helping to keep things running safely and smoothly.
- I follow rules and safety procedures at all times.
- I stay alert during my shifts and report anything that doesn’t look right.
- I help make sure areas are kept clean, organised, and secure.
- I’ve worked in controlled areas where only certain staff are allowed in, so I understand how to follow access rules.
- I take responsibility for my work and work well with the team to keep everything in order.
Customer service representative
Sainbury's
Marlow , Buckinghamshire
2023.05 - 2023.06
- Managed high volumes of inbound customer calls and emails, providing timely assistance and solutions.
- Delivered clear and concise communication to handle order inquiries, payment issues, and product questions.
- Balanced multiple customer interactions daily while maintaining attention to detail and professionalism.
- Supported in-store team by coordinating customer orders and resolving concerns efficiently.
- Maintained a positive customer experience during peak times through patience and effective problem-solving.
Customer service advisor
Argos
Ascot, Windsor and Maidenhead
2022.11 - 2022.12
- Handled high volumes of customer calls and emails, delivering fast, accurate support across multiple channels.
- Worked in a fast-paced, deadline-driven environment, managing tasks with strong attention to detail.
- Prioritized urgent customer needs, ensuring a smooth service experience and timely resolution.
- Collaborated with team members to maintain high service standards and meet daily targets.
Restaurant Assistant
TRS 24/7 SOLUTIONS
Slough
2021.09 - 2022.02
- Worked across all areas of the restaurant, supporting both front and back of house.
- Helped serve customers, cleaned tables, and maintained a safe, tidy environment.
- Took in deliveries, organised stock, and followed health and safety procedures.
- Supported the team under pressure and adapted quickly to different tasks.
Education
GCSEs -
The Westgae School
Slough 04/2019 - 07/2021
Skills
- Communication
- Customer Service
- Problem Solving
- Teamwork
- Active listening
Languages
English
Native
Somali
Native
Swahili
Upper intermediate
Arabic
Beginner
Timeline
Site operative
Mars Wrigley
2024.05 - Current
Customer service representative
Sainbury's
2023.05 - 2023.06
Customer service advisor
Argos
2022.11 - 2022.12
Restaurant Assistant
TRS 24/7 SOLUTIONS
2021.09 - 2022.02
GCSEs -
The Westgae School
04/2019 - 07/2021