Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Ali Hussein

Slough,Berkshire

Summary

Dedicated and reliable customer service professional with proven experience in handling customer inquiries, resolving issues efficiently, and delivering high-quality support. Skilled in active listening, clear communication, and problem-solving. Known for maintaining a positive attitude, managing high-pressure situations calmly, and building strong customer relationships. Committed to ensuring customer satisfaction and contributing to team success.

Overview

4
4
years of professional experience

Work history

Site operative

Mars Wrigley
Slough, Berkshire
05.2024 - Current
  • I work in the factory helping to keep things running safely and smoothly.
  • I follow rules and safety procedures at all times.
  • I stay alert during my shifts and report anything that doesn’t look right.
  • I help make sure areas are kept clean, organised, and secure.
  • I’ve worked in controlled areas where only certain staff are allowed in, so I understand how to follow access rules.
  • I take responsibility for my work and work well with the team to keep everything in order.

Customer service representative

Sainbury's
Marlow , Buckinghamshire
05.2023 - 06.2023
  • Managed high volumes of inbound customer calls and emails, providing timely assistance and solutions.
  • Delivered clear and concise communication to handle order inquiries, payment issues, and product questions.
  • Balanced multiple customer interactions daily while maintaining attention to detail and professionalism.
  • Supported in-store team by coordinating customer orders and resolving concerns efficiently.
  • Maintained a positive customer experience during peak times through patience and effective problem-solving.

Customer service advisor

Argos
Ascot, Windsor and Maidenhead
11.2022 - 12.2022
  • Handled high volumes of customer calls and emails, delivering fast, accurate support across multiple channels.
  • Worked in a fast-paced, deadline-driven environment, managing tasks with strong attention to detail.
  • Prioritized urgent customer needs, ensuring a smooth service experience and timely resolution.
  • Collaborated with team members to maintain high service standards and meet daily targets.

Restaurant Assistant

TRS 24/7 SOLUTIONS
Slough
09.2021 - 02.2022
  • Worked across all areas of the restaurant, supporting both front and back of house.
  • Helped serve customers, cleaned tables, and maintained a safe, tidy environment.
  • Took in deliveries, organised stock, and followed health and safety procedures.
  • Supported the team under pressure and adapted quickly to different tasks.

Education

GCSEs -

The Westgae School
Slough
04/2019 - 07/2021

Skills

  • Communication
  • Customer Service
  • Problem Solving
  • Teamwork
  • Active listening

Languages

English
Native
Somali
Native
Swahili
Upper intermediate
Arabic
Beginner

Timeline

Site operative

Mars Wrigley
05.2024 - Current

Customer service representative

Sainbury's
05.2023 - 06.2023

Customer service advisor

Argos
11.2022 - 12.2022

Restaurant Assistant

TRS 24/7 SOLUTIONS
09.2021 - 02.2022

GCSEs -

The Westgae School
04/2019 - 07/2021

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Ali Hussein