Summary
Overview
Work history
Education
Skills
Websites
Languages
Custom
Timeline
Generic

ALI HASSAN

Belfast,United kingdom

Summary

Dedicated technical support specialist with expertise in client-side technical support, email client setup and troubleshooting, and desktop support. Proficient in networking, system maintenance, and Microsoft 365, with a strong focus on effective communication with non-technical users. Skilled in technical problem-solving and diagnostics across Windows OS, Outlook, TeamViewer, and AnyDesk. Experienced in LAN/WAN support and router/switch troubleshooting. Committed to delivering exceptional service through asset management and technical reporting.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work history

Security officer supervisor

Mercury Security and Facility Management
Lurgan , United kingdom
12.2023 - Current
  • Maintained precise data records for all site access, demonstrating strong organizational skills for asset and user tracking.
  • Managed email & calls correspondence for queries and reports, showing aptitude for written & oral communication and basic incident logging.
  • Executed incident reporting procedures, highlighting adherence to protocols and problem identification skills.
  • Administered access provisioning for site entry, applying principles of controlled access and security.

Junior Officer - IT Support

Imtiaz Mart
Gujrat, Pakistan
02.2021 - 08.2023
  • Provided Level 1 & 2 technical support for desktops, laptops, and mobile devices.
  • Assisted users with email configuration on various devices and platforms.
  • Resolved software and connectivity issues using remote access tools such as TeamViewer and AnyDesk.
  • Installed and maintained hardware including POS systems, printers, and scanners.
  • Monitored system performance and responded promptly to technical faults.
  • Maintained accurate inventory of IT assets and coordinated replacements.
  • Supported onboarding of new users including account setup and system access.
  • Key Achievements
  • Reduced downtime by 30% through proactive maintenance and quick resolution.
  • Improved user satisfaction by delivering clear and patient support for non-technical staff.
  • Increased asset tracking accuracy and streamlined reporting.

Education

Bachelor's Degree - Information Technology

University of Gujrat
09.2018 - 09.2022

Master of Science - Educational Leadership

Queen's University Belfast
Belfast
09.2023 - 12.2024

Skills

  • Client-Side Technical Support
  • Email Client Setup & Troubleshooting
  • Desktop Support
  • Networking
  • System Maintenance
  • Microsoft 365
  • Office Applications
  • Communication with Non-Technical Users
  • Technical Problem-Solving
  • Diagnostics
  • Windows OS
  • Outlook
  • TeamViewer
  • AnyDesk
  • LAN/WAN Support
  • Router/Switch Troubleshooting
  • Asset Management
  • Technical Reporting
  • Effective communication

Languages

English (B2)
Urdu (native)
Punjabi

Custom

Available upon request.

Timeline

Security officer supervisor

Mercury Security and Facility Management
12.2023 - Current

Master of Science - Educational Leadership

Queen's University Belfast
09.2023 - 12.2024

Junior Officer - IT Support

Imtiaz Mart
02.2021 - 08.2023

Bachelor's Degree - Information Technology

University of Gujrat
09.2018 - 09.2022

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ALI HASSAN