ALI BIN NASER
Southampton,United Kingdom
Summary
Customer-focused professional with extensive experience in sales and customer service, recognized for establishing strong client relationships and maintaining high service standards. Expertise in consultative selling, active listening, and effectively resolving customer issues while ensuring a positive experience. Strong communicator with a friendly demeanor and teamwork skills, proficient in Microsoft Office applications. Demonstrated ability to thrive in fast-paced, target-driven environments, contributing to revenue growth and customer satisfaction.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Environment Enforcement officer
APCOA
London, United Kingdom
2024.10 - 2025.07
- Monitored streets for compliance with Section 33/34 of the Environmental Protection Act 1990.
- Supported training initiatives for new enforcement officers to strengthen team performance.
- Maintained professionalism in public interactions.
- Ensured data protection in line with regulatory standards.
- Participated in community engagement to foster awareness of environmental laws.
- Utilised negotiation skills to address disputes amicably.
Sales Associate
Ikea
Wembley, United Kingdom
2023.11 - 2024.06
- Provided exceptional customer service to 50 customers daily while addressing concerns promptly.
- Greeted and assisted customers by offering tailored recommendations on merchandise selection.
- Monitored stock levels and replenished inventory to ensure a consistently well-stocked sales floor.
- Completed tasks efficiently by implementing strong time management and prioritisation skills.
- Participated in staff meetings, sharing insights for enhancement.
- Assisted in visual merchandising to improve shop floor appeal.
- Maintained a tidy sales floor to enhance the overall shopping experience.
- Educated customers on product knowledge for informed purchasing decisions.
Customer service
Amigos Burger and Shakes
Acton, United Kingdom
2023.01 - 2023.10
- Facilitated multitasking by handling multiple tasks simultaneously.
- Took phone orders and prepared takeaways efficiently.
- Managed cash register while maintaining composure under pressure situations.
- Delivered service to over 50 customers daily, ensuring satisfaction levels remain high.
- Communicated with customers to resolve complaints and address queries about orders and menus.
- Processed over 150 orders weekly, maintaining accuracy during peak hours.
- Opened and closed restaurant two days a week.
- Utilised free time to clean utensils and kitchen equipment regularly.
- Assisted in managing inventory to support uninterrupted customer service.
Scorer
Hyderabad Cricket Association
Hyderabad, India
2019.09 - 2022.05
- Monitored and updated real-time match data, ensuring precise and timely entry of every ball, run and player performance using both digital software and manual scorecards.
- Maintained and compiled a comprehensive record of the match, including detailed statistics, player scores and match events.
- Submitted completed scorecards, digital records and match summaries to the cricket association promptly after each match.
Assistant Cricket Coach
St. Mark's Boys Town High School
Hyderabad, India
2019.05 - 2022.01
- Facilitated practice sessions and drills, focusing on improving students' physical fitness, teamwork, and understanding of game strategies.
- Coached small groups of 10 children aged 9 to 14, regularly providing detailed feedback to drive development, focusing on batting technique, bowling technique and wicket-keeping.
Education
Bsc. - Biotechnology, Microbiology and Chemistry: Science
Anwar Ul Uloom
Hyderabad, Telangana, India 2019.06 - 2022.05
Msc. - Global Business Management: Business and Management
Roehampton University
London, UK 2023.01 - 2024.04
Skills
- Word processing and Excel
- Presentation software
- Digital marketing strategies
- Bilingual communication
- Conflict resolution
- De-escalation techniques
- Professional demeanor
- Customer service excellence
- Relationship management
- Tactical selling strategies
- Sales methodologies knowledge
Affiliations
- Playing Cricket, Traveling, Horse Riding
Languages
English
Fluent
Arabic
Elementary
Hindi
Native
Urdu
Native
Malay
Beginner
Telugu
Intermediate
References
References available upon request.
Timeline
Environment Enforcement officer
APCOA
2024.10 - 2025.07
Sales Associate
Ikea
2023.11 - 2024.06
Msc. - Global Business Management: Business and Management
Roehampton University
2023.01 - 2024.04
Customer service
Amigos Burger and Shakes
2023.01 - 2023.10
Scorer
Hyderabad Cricket Association
2019.09 - 2022.05
Bsc. - Biotechnology, Microbiology and Chemistry: Science
Anwar Ul Uloom
2019.06 - 2022.05
Assistant Cricket Coach
St. Mark's Boys Town High School
2019.05 - 2022.01