Ali Awde
Beirut,Lebanon
Summary
Dedicated hotel management professional with background running successful hospitality establishments. Leads by example to deliver faultless customer service across hotel departments. Demonstrates exceptional planning, organization and leadership abilities to maintain smooth-running, cost-effective hotel services.
Overview
9
9
years of professional experience
Work History
Cluster night manager
Hilton Beirut Habtoor Grand & Hilton Beirut Metropolitan Palace
Beirut
2023.01 - Current
- Monitored guest activities to provide fruitful experience.
- Maximised occupancy rates by optimising reservation and housekeeping processes.
- Coordinated strategies to protect hotel property, staff and guests.
- Handled customer complaints calmly and professionally to maintain hotel reputation.
Duty Manager
Coral Beach Hotel & Resort
Beirut
2022.09 - 2023.01
- Lead by example, embodying positive work ethic and motivating staff for peak performance.
- Adhered to company policies and brand standards to support outstanding guest experiences.
Assistant front desk manager
Saifi Suites
Beirut
2021.11 - 2022.09
- Supported team members in handling complex guest enquiries and concerns.
- Coached front of house teams in delivering smooth, professional reception services.
Front desk agent
Arthaus Beirut
beirut
2020.11 - 2021.11
- Opening
Front desk agent
Gefinor Rotana Hotel
Beirut
2015.05 - 2020.08
- Offered knowledgeable, friendly support to in-office guests.
- Tracked daily activities and important metrics with spreadsheets.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Maintained excellent product and service knowledge to offer helpful customer guidance.
- Expertly handled complaints and recorded customer feedback to enhance guest experience.
Education
Zahle Law Major
Lebanese University
Baalbeck
Imam Jawad School
Skills
- First class customer service
- Front Office operations
- Guest expectation management
- Employee training and development
- Hotel administration
- Communication skills
- Leadership
- Public relations
- Problem-solving
- Opera PMS
- Reception management
Personal Information
- Date of birth: 04/01/93
- Nationality: Lebanese
Timeline
Cluster night manager
Hilton Beirut Habtoor Grand & Hilton Beirut Metropolitan Palace
2023.01 - Current
Duty Manager
Coral Beach Hotel & Resort
2022.09 - 2023.01
Assistant front desk manager
Saifi Suites
2021.11 - 2022.09
Front desk agent
Arthaus Beirut
2020.11 - 2021.11
Front desk agent
Gefinor Rotana Hotel
2015.05 - 2020.08
Zahle Law Major
Lebanese University
Baalbeck
Imam Jawad School
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