Ali Asiri

Mobily Telecommunications company

Khamis Mushait

12.2019 - 10.2021

Planned and oversaw implementation of health and safety procedures
Devised and implemented strategies to promote company growth and increase revenue
Defined and communicated manufacturing quality criteria, international standards and customer expectations
Verified proper printing machines operation with scheduled inspections, reporting malfunctions promptly
primary responsibility was to ensure customer satisfaction by addressing inquiries, resolving issues, and providing assistance
I usually communicated with customers through phone, email, or live chat, offering support and guidance in professional and courteous manner
Also my role involved handling diverse range of customer concerns, including product inquiries, order assistance, and problem resolution
Managed all complex complaints, issues and problems to maintain customer satisfaction
Dealt with complex complaints and angry customers professionally and politely, resolving issues with favourable solutions
Handled customer billing errors, researching issues in system and working to resolve problems and inconsistencies
Reviewed submitted complaints and prioritized responses by submission time or other factors
Gave clients information about available products and services to build awareness.