Ali Asiri
Jeddah
Summary
Motivated person with a passion for leading teams to success. Seeking to gain hands-on field experience and develop skills. am talented with people communication, time management, and a continuing attempt to improve skills and experiences.
Overview
4
4
years of professional experience
Work history
Participation in the transportation management RED SEA INTERNATIONAL FILM FESTIVAL 2023
Jeddah
2023.10 - 2023.12
Customer Service Executive
Mobily Telecommunications company
Khamis Mushait
2019.12 - 2021.10
- Planned and oversaw implementation of health and safety procedures
- Devised and implemented strategies to promote company growth and increase revenue
- Defined and communicated manufacturing quality criteria, international standards and customer expectations
- Verified proper printing machines operation with scheduled inspections, reporting malfunctions promptly
- primary responsibility was to ensure customer satisfaction by addressing inquiries, resolving issues, and providing assistance
- I usually communicated with customers through phone, email, or live chat, offering support and guidance in professional and courteous manner
- Also my role involved handling diverse range of customer concerns, including product inquiries, order assistance, and problem resolution
- Managed all complex complaints, issues and problems to maintain customer satisfaction
- Dealt with complex complaints and angry customers professionally and politely, resolving issues with favourable solutions
- Handled customer billing errors, researching issues in system and working to resolve problems and inconsistencies
- Reviewed submitted complaints and prioritized responses by submission time or other factors
- Gave clients information about available products and services to build awareness.
Education
Diploma of Higher Education food safety -
Technical And Vocational Training Corporation
Skills
- Performance Management
- Staff Scheduling
- Project Management
- Production Schedule Management
- Supplier Negotiation
- Training and Development
- Health and Safety Compliance
Timeline
Participation in the transportation management RED SEA INTERNATIONAL FILM FESTIVAL 2023
2023.10 - 2023.12
Customer Service Executive
Mobily Telecommunications company
2019.12 - 2021.10
Diploma of Higher Education food safety -
Technical And Vocational Training Corporation