Ali Anwar

Site: KAO Data (Barclays/Oracle)

• Responsible for ensuring the safety and smooth operation of a high-security, technologically advanced environment.
• Acting as the first responder to security breaches and emergencies and following internal protocols.
• Leading and managing security personnel, providing guidance, and conducting performance reviews to ensure compliance with security protocols.
• Overseeing who enters and exits the facility through monitoring systems like key cards and biometric scanners.
• Ensuring adherence to security compliance standards and maintaining logs for audits and incidents.
• Training security staff on new emergency procedures.
• Led and trained a team of security personnel to uphold stringent security protocols.
• Collaborating with customers and vendors while maintaining security protocols during visits and equipment installations.
• Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
• Prevented security breaches through continuous monitoring, enhancing staff and visitor safety.
• Responded quickly to on-site safety and security incidents.
• Primary point of contact for security breaches and emergencies, ensuring rapid incident response and coordination with law enforcement and emergency services.
• Provided excellent customer service whilst maintaining vigilance over property protection.

Sites: Heathrow Worldwide Distribution Centre-HWDC, International Logistics Centre-ILC and LAMU (London Air Mail Unit)

• Oversee and motivate a team of security officers
  to ensure they meet high standards of service and conduct. This includes addressing discipline, dress standards, and performance reviews.
• Ensure security personnel are properly trained in site procedures, including the use of CCTV, access control, and alarm systems.
• Respond to security incidents such as protests, theft, or emergencies. Support and coordinate with teams to address these incidents effectively.
• Act as a point of contact for clients or customers when needed, handling any security-related concerns.
• Ensure compliance with data protection laws and maintain accurate security records, logs, and handover reports.
• Strive for ongoing improvements in the security operations and the professional development of team members.

Site: Atos Winnersh

• Responded quickly to on-site safety and security incidents.
• Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
• Prevented security breaches through continuous monitoring, enhancing staff and visitor safety.
• Supervised operation and monitoring of CCTV footage to guarantee site safety.
• Communicated security incidents, issues and policy violations with on-site team to execute appropriate action.
• Upheld access control policy to prevent unauthorised entry.
• Completed thorough incident reports, recording exact observations, occurrences and witness statements.
• Maintained consistent site security, enforcing rules, issuing notifications and removing violators.
• Allocated and verified badges and ID to grant access to authorised individuals.
• Checked ID cards and documented details in security log.

Assisted the Facilities Manager in overseeing the daily operations of the building, ensuring smooth and efficient facility management.

• Managed day to day tasks, including maintenance coordination, vendor management, and ensuring compliance with safety regulations.
• Took full responsibility for operations during the Facilities Managers absence, ensuring uninterrupted workflow and maintaining operational standards.
• Ensured proper documentation and reporting for building maintenance and safety checks.
• Managing cleaning schedules and ensuring high standards of hygiene and tidiness.
• Preparing documents for contractors.
• Checking that work has been completed and signed by a competent person.
• Supervising the work of contractors.
• Liaising with internal staff, contractors.
• Emergency callouts.

Site: KAO/Barclays Data Centre

• Established clear processes to handle fire and security alarm activations.
• Deterred thefts and property damage with imposing security presence.
• Clearly conveyed important messages and key information during handovers to security personnel.
• Oversaw reliable security operations with strong leadership and planning.
• Allocated and verified badges and ID to grant access to authorised individuals.
• Provided fast response to on-site safety and security incidents.
• Communicated security incidents, issues and policy violations with on-site team to execute appropriate action.
• Upheld access control policy to prevent unauthorised entry.
• Built customer retention and satisfaction by delivering top-quality service.
• Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
• Performed best practices and quality standards to comply with occupational health and safety procedures.
• Delivered first class customer service while maintaining professionalism.
• Read and interpreted Standard Operating Procedures (SOP)s, post orders and reports.
• Monitored and patrolled on-site areas to serve as visible deterrence.
• Build rapport with Barclays and ISS engineers on site.
• Collaborated with management to define and execute security requirements.
• Conducted routine internal and external patrols to deter and detect damage.
• Reported suspicious activity to management for swift incident response and resolution.

Looking after my mother.

Site: Atos Winnersh

• Ensured proper implementation of regulations, terms and conditions as well as policies and procedures.
• Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
• Oversaw quality control implementations and reporting, working closely with contract representative.
• Oversaw team of up to 4 security officers and managed administrative duties, including scheduling and performance, Rota-planning, reviewing daily staffing plans to guarantee optimal coverage.
• Investigated incidents and wrote reports.
• Assessed ongoing risk factors and suggested improvements to senior management.
• Kept Site Security Manual updated.
• Conducted security scenarios once a month to keep security staff on alert.
• Monthly QIR's and KPI's
• Supervised operation and monitoring of CCTV footage to guarantee site safety.
• Weekly CCTV and Automated Access Control System reports.
• 6 Months CCTV Review Checklist
• Maintaining security staff training records
• Created hazard-free environment by reporting on building damage and irregularities.
• Completed thorough incident reports, recording exact observations, occurrences and witness statements.
• Prepared regular written logs and incident reports at close of each shift for management team.
• Communicated security incidents, issues and policy violations with on-site team to execute appropriate action.
• During the COVID-19 pandemic, when access to offices was restricted, I worked closely with the Siemens team to build and ship essential server systems. This included assembling infrastructure, conducting thorough testing, and ensuring configurations met Siemens specifications. Despite remote work challenges and strict deadlines, I played a key role in maintaining business continuity by delivering these critical systems, enabling Siemens to function smoothly during the global disruption.

Site: GSK Stockley Park

• Delivered first class customer service while maintaining professionalism.
• Upheld access control policy to prevent unauthorised entry.
• Worked well under pressure to plan and implement solutions to urgent problems.
• Maintained strong corporate image and physical security presence.
• Allocated and verified badges and ID to grant access to authorised individuals.
• Monitored and patrolled on-site areas to serve as visible deterrence.
• Established clear processes to handle fire and security alarm activations.
• Maintained detailed understanding of specified operating procedures, health and safety rules and risk management to ensure continued company compliance.
• Supervised operation and monitoring of CCTV footage to guarantee site safety.
• Clearly conveyed important messages and key information during handovers to security personnel.
• Closely observed CCTV surveillance systems to monitor movement of goods and other personnel.
• Secured personnel and premises by inspecting buildings, patrolling property and monitoring CCTV cameras.
• Responded to alarms and investigated disturbances, contacting local law enforcement personnel in escalating situations.
• Handled day-to-day and emergency incidents with calm, professional demeanour, enabling positive outcomes.

Site: London Borough Of Hillingdon - Civic Centre

Security Supervisor for London Borough Of Hillingdon. Overseeing all security needs for council including Manned Guarding, CCTV, Intruder and Fire alarm system in all council owned buildings, Libraries, School and Green Spaces.

• Maintaining very high level of service and professional working relationship with clients.
• Managing 6 sites which are manned currently with 12 officers and 1 dog handler.
• Insuring all security staff are motivated and mentor them to exceed goals and create positive environment during shifts.
• Assign areas for security staff to patrols and present list of potential problem they should be on lookout for.
• Auditing security staff operating outside of working hours to make sure they understand their roles and responsibilities and are carrying out their duties correctly.
• Responsible for eviction of travellers who set up camp illegally within Borough Limits.
• Responsible for security of local councillors and very high-profile members of Parliament.
• Monitored and patrolled on-site areas to serve as visible deterrence.

Site: Unatrac CAT Dealership for East/West Africa

• Greeted customers warmly and professionally on arrival.
• Monitor CCTV cameras.
• Call outs to contractors.
• Keep up to date with all site reports.
• Make sure all records are maintained daily.
• Maintain secure and safe environment for visitors staff and contractors.
• Security and health and safety patrols to ensure site and staff are safe.
• Create bookings for executives, input flights details which is all done on Microsoft Excel.
• Check for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons.
• Protect evidence or scene of incident in event of accidents, emergencies, or security investigations.
• Respond to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, and other incidents.
• Report to Facility Manager.

My role as sales team leader has allowed me to take on various different types of responsibilities, including briefing the team in terms of the progression of sales and allocating targets to the members of staff. This role also meant that I had to take into consideration the different strategies to further develop the progression of the store. As result of undertaking the role of sales team leader, shows my capability to manage the store effectively. My effective management is displayed through my ability to put my knowledge of ocular dispensing into practice and carry out lab performance but also managing the shop floor and driving my team to achieve their individual targets.

• Recognised and rewarded high performance within team, boosting sales.
• Motivated team members to exceed established sales targets, creating incentives to increase morale.
• Determined problem areas and resolved issues related to profitability and KPI achievement.
• Coordinated team-building activities to establish team morale and drive attainment.
• First to hit 100% twice on mystery shopper. Which had not been achieved in 20 years.
• As team we hit just over million in sales in 2013.
• Maximised brand visibility and awareness by implementing store merchandising initiatives and maintaining optimal stock levels.
• Maximised sales opportunities by communicating product value proposition and selling points.
• Monitored sales performance, reporting on conversion and churn rates to identify areas of improvement.

The experience of working in this company for four years I have been able to learn many things to take upon and instill within myself for future reference. I have had the ability to establish rapport with patients and customers, determining their needs and wants, and being able to sell, illustrating, and demonstrating the use of optical product. I have also the ability to analyse and interpret prescriptions along with knowing how to respond to patient complaints. Developing my skills in the company I was able to be in a leadership role which involved communicating with team members and how we can progress the sales and meeting the target requirements. The main objective was the customer satisfaction and how to please customer needs, but at the same time also had other duties, such as conference call, NHS claims and patient records. In addition, I was travelling to different stores such as Aylesbury and Harlow twice a week to manage the branch and store performance.

The skills and interests I have obtained from working in this organization are:

• Assisting with sizing and dispensing spectacles and accessories; assist with troubleshooting eyeglass problems; assist with follow-up services including adjustments and repairs; aid with demonstrating utilization of standard optical equipment.
• Documents and places orders; maintaining patient records; submitting invoices; processes patient payments and determine third party payer participation; exchanging and returns frames for credit.
• Maintain frame boards with price and quantity; assists in working with vendors and sales representatives in purchasing frames, accessories, and ophthalmic lenses.
• Assists with maintaining store operating hours and operating finishing lab; performs inventory control; evaluates competition and managed care expansion; performs other duties as assigned.
• Knowledge of ocular medications and devices and their applications.
• Knowledge of medical terminology.
• Interpersonal/human relations skills.
• Attentiveness to detail.
• Ability to extract data from conversation and documents.
• Ability to maintain confidentiality.

I was in employment with this organization for 10 months at reception as customer representative.

• Developing great telephone communication skills
• Booking conference halls for client meetings and aiding them with their expectations and needs from the Centre.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Delivered front of house duties with warm and professional manner.
• Kept reception area clean and neat to give visitors positive impression.
• Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.