Ali Amer
Ealing,London
Summary
Organized and detail-oriented Administration Officer with extensive experience managing office systems, user lifecycle operations, digital communications, and project support in fast-paced hybrid environments. Proven track record of handling high-volume operational requests (500+ tickets resolved), executing smooth onboarding inductions across multiple departments, and maintaining clear internal communication. Skilled in Microsoft 365, calendar management, database administration, and process optimization. Holds a First-Class Honours degree in Computer Science and strong problem-solving capabilities.
Overview
9
9
years of professional experience
Work History
ICT Systems Support
Max Fordham LLP
2023.08 - 2025.09
- Spearheaded Intune compliance policy deployments, streamlining onboarding workflows and boosting device security compliance.
- Managed IT operations and user access lifecycles across hybrid Active Directory and Azure environments, enhancing access control for 200+ internal users.
- Resolved identity, application, and cloud infrastructure incidents, ensuring rapid service restoration and high operational continuity.
- Acted as an escalation point for complex technical issues, maintaining adherence to internal SLAs and improving end-user satisfaction.
- Automated and optimised Exchange Online time-zone configurations for 200+ accounts, eliminating cross-region sync disruptions and improving user experience.
Logistics and Delivery Operations Courier
Just Eat Takeaway.com
2022.01 - 2022.07
- Ensured timely, secure package deliveries, achieving zero damaged goods while maintaining high SLA compliance.
- Coordinated delivery logistics across multiple routes, adapting to schedule variations and time-critical demands to optimise service delivery.
- Communicated with dispatch teams and clients to resolve operational bottlenecks, enhancing workflow efficiency on the ground.
Content Creator Intern
ROLZO
2019.11 - 2021.01
- Collaborated with design and marketing teams to develop and implement campaign workflows under tight deadlines.
- Leveraged performance analytics to enhance target audience outreach, improving campaign click-through and conversion rates.
- Contributed to social media strategy, creating posts that enhanced audience interaction.
- Developed engaging content for social media platforms, increasing follower engagement and brand visibility.
- Produced video content, including scripting, filming, and editing, to diversify content offerings and engage a broader audience.
Content Marketing Intern
LAL Language Centre
2018.11 - 2019.04
- Planned and scheduled multi-channel content pipelines to ensure timely delivery across digital platforms while enhancing brand consistency.
- Collaborated with designers, marketers, and cross-functional teams to deliver campaigns on schedule, contributing to cohesive project execution.
- Researched industry trends and refined digital materials to enhance engagement and improve lead conversion.
Software Engineering Intern
Veritas Technologies
2016.06 - 2017.06
- Developed and tested software features, enhancing application response times and reducing technical debt.
- Collaborated in Agile sprint planning and code reviews, facilitating smooth release pipelines and punctual project deliverables.
Education
Bachelor of Science - Computer Science
Brunel University London
Uxbridge2018
Skills
- Office & Operations Management: Office administration, calendar management, scheduling, document processing, onboarding/offboarding workflows
- Communication & Support: Email correspondence, stakeholder management, cross-departmental coordination, user training & inductions
- Project & Activity Support: Task prioritization, record-keeping, process improvement, tracking project deliverables
- Software & Systems: Microsoft 365 (Word, Excel, Outlook, Teams, Exchange), Active Directory/Entra ID, Database Management, Basic Scripting & Automation
Timeline
ICT Systems Support
Max Fordham LLP
2023.08 - 2025.09
Logistics and Delivery Operations Courier
Just Eat Takeaway.com
2022.01 - 2022.07
Content Creator Intern
ROLZO
2019.11 - 2021.01
Content Marketing Intern
LAL Language Centre
2018.11 - 2019.04
Software Engineering Intern
Veritas Technologies
2016.06 - 2017.06
Bachelor of Science - Computer Science
Brunel University London