Summary

Overview

Work History

Education

Skills

Timeline

Ali Amer

Ealing,London

Summary

Organized and detail-oriented Administration Officer with extensive experience managing office systems, user lifecycle operations, digital communications, and project support in fast-paced hybrid environments. Proven track record of handling high-volume operational requests (500+ tickets resolved), executing smooth onboarding inductions across multiple departments, and maintaining clear internal communication. Skilled in Microsoft 365, calendar management, database administration, and process optimization. Holds a First-Class Honours degree in Computer Science and strong problem-solving capabilities.

Overview

years of professional experience

Work History

ICT Systems Support

Max Fordham LLP

08.2023 - 09.2025

Spearheaded Intune compliance policy deployments, streamlining onboarding workflows and boosting device security compliance.
Managed IT operations and user access lifecycles across hybrid Active Directory and Azure environments, enhancing access control for 200+ internal users.
Resolved identity, application, and cloud infrastructure incidents, ensuring rapid service restoration and high operational continuity.
Acted as an escalation point for complex technical issues, maintaining adherence to internal SLAs and improving end-user satisfaction.
Automated and optimised Exchange Online time-zone configurations for 200+ accounts, eliminating cross-region sync disruptions and improving user experience.

Logistics and Delivery Operations Courier

Just Eat Takeaway.com

01.2022 - 07.2022

Ensured timely, secure package deliveries, achieving zero damaged goods while maintaining high SLA compliance.
Coordinated delivery logistics across multiple routes, adapting to schedule variations and time-critical demands to optimise service delivery.
Communicated with dispatch teams and clients to resolve operational bottlenecks, enhancing workflow efficiency on the ground.

Content Creator Intern

ROLZO

11.2019 - 01.2021

Collaborated with design and marketing teams to develop and implement campaign workflows under tight deadlines.
Leveraged performance analytics to enhance target audience outreach, improving campaign click-through and conversion rates.
Contributed to social media strategy, creating posts that enhanced audience interaction.
Developed engaging content for social media platforms, increasing follower engagement and brand visibility.
Produced video content, including scripting, filming, and editing, to diversify content offerings and engage a broader audience.

Content Marketing Intern

LAL Language Centre

11.2018 - 04.2019

Planned and scheduled multi-channel content pipelines to ensure timely delivery across digital platforms while enhancing brand consistency.
Collaborated with designers, marketers, and cross-functional teams to deliver campaigns on schedule, contributing to cohesive project execution.
Researched industry trends and refined digital materials to enhance engagement and improve lead conversion.

Software Engineering Intern

Veritas Technologies

06.2016 - 06.2017

Developed and tested software features, enhancing application response times and reducing technical debt.
Collaborated in Agile sprint planning and code reviews, facilitating smooth release pipelines and punctual project deliverables.