Ali Ahsan
Manchester,UK
Summary
SE Graduate Dynamic seller focused on delivering highest standards customer service. Thinks critically with can-do attitude for successful retail operations.
Overview
5
5
years of professional experience
Work history
Retail sales associate
Manchester Super Store CheetamHill
Salford, Manchester, Greater Manchester
2024.02 - Current
- Upsold accessories and impulse purchases to increase store profits.
- Tagged products quickly and accurately with price tags and stickers.
- Enhanced customer experience through all communication channels through professionalism and product knowledge.
- Managed customer lines for minimum wait times and high satisfaction.
Technical support engineer
The University Of Lahore
Lahore, PAKISTAN
2021.11 - 2023.07
- Logged and followed-up on unresolved issues and edge cases not covered by internal resources.
- Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
- Asked customer targeted diagnostic questions for speedy root cause analysis.
Teacher assistant
The University Of Lahore
Lahore, Pakistan
2019.01 - 2021.10
- Created and distributed instructional materials for group and one-on-one use.
- Applied student assessment information to personalise support for students struggling with assignments.
- Helped teachers with lesson plan development, class preparation and student mentoring.
- Promoted curriculum accessibility, simplifying complex principles to increase student comprehension.
Digital marketing expert
AL-WARIS Estate and Builders
Lahore, , Pakistan
2020.01 - 2020.09
- Utilised integrated multi-channel marketing techniques to build and deliver successful campaigns.
- Grew annual revenue by 50% with targeted sales and marketing strategy.
- Provided professional marketing guidance and advice to clients.
- Optimised sales methods to best engage, acquire and retain customers.
Education
MSC Management with (Project Management) -
Bpp University
BS.SE - undefined
University of Lahore
F.Sc (Pre-Engineering) - undefined
Government College of Science, Lahore
Matriculation (Science + Computer) - undefined
Karamat High School Chung, Lahore
Skills
- SQL Server
- My SQL
- Visual Studio
- Visual Studio Code
- NetBeans
- HTML
- CSS
- Semantic UI
- Material UI
- C
- MVC
- Web Api
- Java
- IOS
- Quick Learner
- Team player as well as Independent
- Desire to learn new things
Websites
References
References available upon request.
Timeline
Retail sales associate
Manchester Super Store CheetamHill
2024.02 - Current
Technical support engineer
The University Of Lahore
2021.11 - 2023.07
Digital marketing expert
AL-WARIS Estate and Builders
2020.01 - 2020.09
Teacher assistant
The University Of Lahore
2019.01 - 2021.10
MSC Management with (Project Management) -
Bpp University
BS.SE - undefined
University of Lahore
F.Sc (Pre-Engineering) - undefined
Government College of Science, Lahore
Matriculation (Science + Computer) - undefined
Karamat High School Chung, Lahore