ALI ABDI
London
Work preference
Summary
Detail-oriented IT professional with expertise in data visualisation, network troubleshooting, and Windows 10 support. Skilled in helpdesk operations, device imaging, and PC upgrades. Experienced in data quality management and analysis visualisation, with strong presentation skills to enhance communication. Focused on optimising IT systems to improve organisational efficiency.
Overview
1
1
Certification
7
7
years of professional experience
Work history
DESKTOP ENGINEER
West London NHS Trust
london, uk
2022.11 - 2024.09
- Provided technical support and issue resolution for Windows 10 deployments and post-installation configurations.
- Upgraded hardware including TPM modules and BIOS firmware, enhancing system security and performance.
- Supported NHS application updates and patch management, ensuring compatibility with new system builds.
- Managed daily BAU enquiries, providing face-to-face walk-in support for timely resolution of IT issues.
- Managed large-scale upgrade project from Windows 10 build 1909 to 21H2 across multiple departments.
- Diagnosed and resolved VPN-related connectivity issues, including certificate patching for secure access.
- Liaised with internal teams to coordinate support for network ports and data point issues across sites.
- Delivered support for NHS Mail, software downloads, installations, and user configuration issues.
- Defined daily tasks and duties to align with team objectives and enhance workflow.
- Documented significant successes and contributions to projects to showcase value and impact.
- Contributed to data-driven decision-making by tracking and documenting deployment success rates and issue trends, improving future rollout efficiency.
- Demonstrated strong client-facing and stakeholder communication skills through on-site support and coordination with cross-functional teams.
- Built a knowledge base of common technical issues and resolutions, reducing repeat tickets and increasing first-time fix rates.
- Successfully supported the deployment and transition of NHS devices to Windows 10 21H2 with minimal downtime.
- Streamlined NHS application upgrade processes, reducing user impact and deployment times.
- Updated and improved web pages for relevancy and accuracy.
- Optimised computer systems, enhancing overall performance.
- Facilitated the smooth running of IT systems by performing regular network maintenance tasks.
- Coordinated with other IT teams for quicker problem resolution.
- Collaborated on major projects whilst adheri
- Customised desktop applications to meet user needs.
DEPLOYMENT TECHNICIAN
CERCO IT Ltd.
2022.08 - 2022.11
- Repaired and troubleshoot Dell desktops and laptops, including motherboard-level repairs.
- Conducted asset tagging, inventory management, and prepared equipment for disposal.
- Installed, configured, and troubleshot operating systems on new and returned devices.
- Managed hardware replacement dispatch and delivered completed PCs to end users.
- Worked within deployment teams to install new machines and remove old ones.
- Delivered high-quality customer support during setup and troubleshooting.
- Maintained accurate installation records and resolved out-of-box failures.
- Built custom PCs and advised clients on hardware/software upgrades.
- Key responsibilities
- Key achievements
- Increased customer satisfaction with hands-on setup support and clear communication.
- Supported deployment and configuration of devices, enhancing operational readiness.
- Reduced hardware issue resolution times through efficient troubleshooting.
- Improved inventory accuracy via streamlined asset management processes.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
- Applied positive customer service approach to increase satisfaction levels.
- Used Microsoft Word and other software tools to create documents
- Used critical thinking to break down problems, evaluate solutions and
- Displayed energy and enthusiasm in fast-paced environment.
- Completed duties to deliver on targets with accuracy and efficiency.
- Improved efficiency and productivity by acquiring new skills.
- Increased customer satisfaction by resolving issues.
FIRST LINE SUPPORT
GlobalNet ICT
2017.06 - 2022.07
- Created and managed user accounts and profiles on Microsoft Active Directory and Server environments.
- Assisted with setup and configuration of Windows 8/10 and Linux workstations for training courses.
- Travelled to client sites to support installation, deployment, and troubleshooting activities.
- Installed, configured, tested, and troubleshot hardware and software packages.
- Key responsibilities
- Key achievements
- Successfully supported multiple training setups, ensuring reliable and timely workstation availability.
- Improved user onboarding experience by efficiently managing Active Directory accounts.
- Delivered on-site technical support, enhancing client satisfaction and minimizing downtime.
- Supported creative team, increased efficiency during high-pressure deadlines.
- Provided round-the-clock support during critical project phases, enabling successful delivery within deadlines.
- Supported team by demonstrating respect and willingness to help.
- Streamlined processes by creating efficient workflows for IT support requests.
- Provided first-line support to staff members, resolving issues promptly.
- Supported front office and administrative staff with filing, data entry and other administrative tasks to streamline operations.
Education
Data Analyst Programme -
ITonlinelearning Ltd.
Certificate - Systems & Networking (CCSN)
Cerco
Microsoft Windows Server -
Microsoft
ukSkills
- Windows 10 certification
- Operating systems support
- Network configuration troubleshooting
- Helpdesk support
- Device imaging processes
- PC assembly and upgrades
- Data quality management
- Data analysis visualisation
- Data visualisation techniques
- Presentation creation
- Email collaboration support
Certification
Business Analysis Foundation V4.0 | BCS, The Chartered Institute for IT | 2025, CompTIA Data+ | CompTIA | 2025, Python 3 | ITonlinelearning Ltd | 2024, Learn SQL | ITonlinelearning Ltd | 2024, Microsoft Power BI | ITonlinelearning Ltd | 2024, Azure Fundamentals Certification | Microsoft | 2023
TECHNICAL DATA ANALYSIS EXPERIENCE
- Microsoft Excel: Data Analysis and Visualisation | ITonlinelearning Ltd | 2024
- Automated repetitive data tasks using macros and optimised data retrieval with advanced formulas (VLOOKUP, INDEX-MATCH, named ranges).
- Analysed GDP and hotel performance data using Excel, applying data cleaning, validation, and transformation techniques to ensure accuracy.
- Developed dynamic dashboards with charts and pivot tables to visualise economic and operational trends.
- SQL: Tables and Trends | ITonlinelearning Ltd | 2024
- Queried start-up data to analyse trends in funding, industry, and region using aggregate functions and grouping techniques.
- Designed relational database tables with appropriate data types and constraints to maintain integrity.
- Extracted key insights to identify investment and growth opportunities.
- Python 3: Programmes | ITonlinelearning Ltd | 2024
- Built Python scripts for data manipulation, report generation, and interactive applications using loops, conditionals, and dictionaries.
- Developed small analytical tools, including a grade book calculator and text-based data processing applications.
- Applied foundational programming logic for data automation and analysis.
- Tableau: Data Visualisation | ITonlinelearning Ltd | 2024
- Designed interactive dashboards to visualise NYC tree census and income demographics data using filters, parameters, and calculated fields.
- Prepared, cleaned, and structured datasets for analysis, ensuring seamless data integration and visual storytelling.
Timeline
DESKTOP ENGINEER
West London NHS Trust
2022.11 - 2024.09
DEPLOYMENT TECHNICIAN
CERCO IT Ltd.
2022.08 - 2022.11
FIRST LINE SUPPORT
GlobalNet ICT
2017.06 - 2022.07
Certificate - Systems & Networking (CCSN)
Cerco
Data Analyst Programme -
ITonlinelearning Ltd.
Microsoft Windows Server -
Microsoft