Alhaji Kamara
London,City of London
Summary
Results-driven IT professional with over three years in telecommunications, specialising in customer retention and desktop support. Expertise in broadband troubleshooting, service provisioning, and order management. Coordinated FTTP and FTTC orders, resolved provisioning issues, and liaised with suppliers to ensure timely service activation. Strong problem-solving, communication, and organisational skills enhance customer service delivery.
Overview
1
1
Certification
4
4
years of post-secondary education
18
18
years of professional experience
Work history
Telecom provisioning Advisor (12 months Secondment
Utility Warehouse
LONDON
2026.04 - Current
- Managed broadband and telephony provisioning orders from placement through completion.
- Monitored customer orders, ensuring adherence to service level agreements for timely delivery.
- Liaised with Openreach and suppliers, addressing provisioning delays and exceptions to ensure smooth order fulfilment.
- Investigated and resolved provisioning issues promptly to minimise delays.
- Investigated and resolved provisioning issues promptly, minimising delays and enhancing customer satisfaction.
- Collaborated with technical support and customer service teams for smooth delivery.
- Maintained accurate customer records and order documentation.
Customer service technician
Utility Warehouse
London
2023.01 - 2026.07
- Delivered technical support for broadband, Wi-Fi, and phone services, ensuring customer satisfaction.
- Diagnosed and resolved connectivity issues for residential customers, restoring service and enhancing user experience.
- Assisted customers with router configuration and broadband fault troubleshooting.
- Delivered excellent customer service while consistently meeting performance targets.
- Educated customers on telecom products and services.
- Educated customers on telecom products and services, empowering them to make informed choices.
IT Support
Crown London
London
2019.02 - 2026.07
- Installed and configured computer systems to ensure optimal performance for users.
- Diagnosed and resolved hardware/software faults, minimising downtime for users.
- Analysing call logs to spot trends and underlying issues.
- Established a proactive IT support system, noted for its quick resolution time.
IT
FIELD ENGENNER, BT
London, South-east
2017.07 - 2019.02
- Processed 200+ weekly support requests for technical assistance with Microsoft 365 issues, ensuring timely resolutions.
- Facilitated training sessions on new technology tools for staff members.
- Developed user-friendly interfaces for enhanced customer experience.
- Helped manage company database, improving data retrieval times.
- Logged reports and data related to projects for accurate record-keeping.
IT TECHNICIAN
PARLIAMENT
London, South-east
2013.09 - 2016.03
- Processed 200+ support requests weekly, providing timely technical assistance for Microsoft 365-related issues.
- Analyzed software issues, identifying troubleshooting methods for swift resolution.
- Refurbished PC systems and peripherals, enhancing functionality and extending lifespan.
Customer Service Representative
Southwark Council
London, South-east
2012.12 - 2013.09
- Resolved sales issues over phone for 20 customers daily, improving customer satisfaction and retention.
- Addressed customer inquiries about merchandise, sales, current prices, and upcoming company changes, enhancing customer understanding.
- Delivered customer support to internal and external customers, ensuring timely and accurate responses.
Restaurant Waiter
TAMARIA RESTAURANT
London, South-east
2009.01 - 2012.07
- Reviewed over 50 daily IDs to confirm ages and enforce liquor laws effectively.
- Verified identification to ensure compliance with legal age requirements for alcohol sales.
- Restocked supplies, ice, trays, and delivery bags during slow periods to maintain service readiness.
SALE ASSISTANT
SOUTHWARK
London, South-east
2008.05 - 2010.12
- Identified issues, analysed information, and implemented solutions to enhance customer satisfaction.
- Managed team of 200 employees, leading hiring, training, and development initiatives to foster employee growth.
- Improved customer service by efficiently handling queries and complaints.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Collaborated effectively with team members to meet sales targets.
Education
Master of Science - Network and Communications Management
BRUNEL UNIVERSITY
London 2019.07 - 2020.09
BSc (Hon) - Computer Networking and Server
GREENWICH UNIVERSITY
London 2012.09 - 2015.07
Skills
- Telecom provisioning processes
- Order management
- Broadband service management
- Telecommunication systems management
- Network troubleshooting
- Technical support
- Technical assistance
- Issue resolution strategies
- Service level management
- Data protection practices
- Retention strategies
- Telecom infrastructure knowledge
Training
I have completed the provisioning training and also worked in provisioning for almost a years now
Affiliations
- Like to watch football and play video games
References
References available upon request.
Certification
- Provisioning Training – Utility Warehouse
- Customer Service Training
- Broadband Troubleshooting
Timeline
Telecom provisioning Advisor (12 months Secondment
Utility Warehouse
2026.04 - Current
Customer service technician
Utility Warehouse
2023.01 - 2026.07
Master of Science - Network and Communications Management
BRUNEL UNIVERSITY
2019.07 - 2020.09
IT Support
Crown London
2019.02 - 2026.07
IT
FIELD ENGENNER, BT
2017.07 - 2019.02
IT TECHNICIAN
PARLIAMENT
2013.09 - 2016.03
Customer Service Representative
Southwark Council
2012.12 - 2013.09
BSc (Hon) - Computer Networking and Server
GREENWICH UNIVERSITY
2012.09 - 2015.07
Restaurant Waiter
TAMARIA RESTAURANT
2009.01 - 2012.07
SALE ASSISTANT
SOUTHWARK
2008.05 - 2010.12