- Cycling
- Golf
- Cooking
Alfie Thomas
Kent/London
Summary
Results-driven professional with extensive experience in client management, account growth, and sales. Proven ability to work independently and collaboratively in fast-paced environments. Strong communication skills facilitate effective feedback and task execution, ensuring efficient and reliable contributions to organisational objectives.
Overview
15
15
years of professional experience
Work History
Client Relationship Manager
Omny Group
Maidstone/Tunbridge Wells, Kent
05.2024 - Current
- Managing a portfolio of 100 clients (SME's & Corporate)
- £340,000 in TCV for renewals/uplift/upsells/one of pieces of work from (May 2024 - September 2026) with an average of 15% uplift.
- Working with clients to proactively solve any problems they are currently facing. Creating a planned strategy in place to get them resolved.
- Collaborated with internal teams (Sales, IT & Marketing) to provide feedback on user experience and identify areas for improvement.
- Ensure timely delivery of renewal projects, maintaining high levels of client satisfaction at all times.
- Developed strong relationships with clients and key stakeholders (Directors & key decision makers) to enhance collaboration and trust.
- Cross-selling to other pillars of the business for maximum revenue extraction in line with company values.
- Built and maintained long-lasting client relationships through proactive communication, QBRs, and efficient resolution of issues.
Senior Account Manager
The Change Organisation Ltd
Whitstable, Kent
08.2023 - 05.2024
Assistant Procurement & Supply Chain Manager - IT Software
ISG
London
11.2022 - 07.2023
- Negotiation favorable terms with suppliers and vendors to reduce costs while maintaining quality & keeping in line with ISG's core values
- Recently completing a remedial exercise to cut costs on ISG's Autodesk software renewal (February 2023)
- After completing this it had a saving to the company of around £250,000 (around 45% in cost avoidance for the coming year)
- Managed contracts and renewals, focusing on software asset management to ensure compliance and efficiency.
- My daily workload, I would manage internal support tickets and enquiries through the CRM system (ServiceNow), ensuring a timely and effective resolution to reduce SLA's
Account Manager/Promoted to Senior Account Manager
The Change Organisation Ltd
Whitstable, Kent
08.2019 - 11.2022
- Maintained 125 long-term customer relationships, generating average monthly profit of £40,000.
- Managed client expectations and ensured high client satisfaction through excellent service and proactive communication.
- Quoted customers, closed deals, maximised margins, up-sold products, procured stock, liaised with vendors/suppliers, and ensured solutions met customer needs.
- Managed around 125 accounts as an Account Manager at The Change Organisation and was promoted to Senior Account Manager within 18 months.
- Working within the IT industry, I have built a fantastic understanding of how the distribution channel works, Staying up-to-date with industry trends and developments, providing insights and guidance to clients to help them stay ahead of the curve
- Utilised a CRM system (Access Dimensions) to keep my workload up to date.
Business Development Manager
Reach PLC
Sandwich, Kent
12.2017 - 07.2019
- Overseeing full sales lifecycle from prospecting the client to closing the deal
- Employed consultative sales approach to effectively sell online marketing services
- Generated warm and cold leads while identifying prospective clients online to drive business opportunities
- Researched companies to tailor communication strategies prior to calls and emails
- Maintaining client records in Salesforce, ensuring details are accurate and up to date for maximum efficiency
Sales Negotiator
Miles & Barr Estate Agents
Deal, Kent
07.2017 - 11.2017
Travel Insurance Underwriter
Saga Insurance Services
Folkestone, Kent
04.2016 - 07.2017
Travel Sales Executive
Saga Insurance Services
Ramsgate, Kent
06.2014 - 03.2016
Customer Service Executive
Saga Insurance Services
Ramsgate, Kent
01.2012 - 06.2014
Education
GCSE's - English, Math's, IT, PE, RE & Science
The Charles Dickens School
Broadstairs, Kent07-2010
Skills
- Consultative Selling
- Client Retention
- Client Relations
- Sales Strategies
- Contract Management
- Stakeholder Management
- Business Growth
- Asset Management
- Business Insight
- Customer Service
- Building Relationships
- Communication Skills
- Attention To Detail
- Adaptability
- Team Player
Profiles
https://www.linkedin.com/in/alfie-thomas-324957a2/
REFERENCES
References available upon request.
Interests
Timeline
Client Relationship Manager
Omny Group
05.2024 - Current
Senior Account Manager
The Change Organisation Ltd
08.2023 - 05.2024
Assistant Procurement & Supply Chain Manager - IT Software
ISG
11.2022 - 07.2023
Account Manager/Promoted to Senior Account Manager
The Change Organisation Ltd
08.2019 - 11.2022
Business Development Manager
Reach PLC
12.2017 - 07.2019
Sales Negotiator
Miles & Barr Estate Agents
07.2017 - 11.2017
Travel Insurance Underwriter
Saga Insurance Services
04.2016 - 07.2017
Travel Sales Executive
Saga Insurance Services
06.2014 - 03.2016
Customer Service Executive
Saga Insurance Services
01.2012 - 06.2014
GCSE's - English, Math's, IT, PE, RE & Science
The Charles Dickens School