Summary
Overview
Work history
Education
Skills
Timeline
Generic

Alfie Tapsell

London,Sutton

Summary

Talented and hardworking Team Member prepared to contribute to business success. Experienced in providing high quality customer service. Focused on customer satisfaction and team productivity. I am also looking for knowledge in other professions offering practical communicative and administration skills. Reliable and collaborative team member, looking for opportunity to develop management skills further. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Overview

4
4
years of professional experience

Work history

CSA

Wilko
Sutton, Surrey
08.2021 - Current

Worked with stock moving it around while applying promotions and dealt with our warehouse that has to be moved around for new products to be organised and set up online delivery (click&collect) to the customer service is to the best of our ability.

Crew Member

McDonald's
Sutton, Surrey
09.2019 - 08.2021

Crew Member McDonald's, Sutton, Surrey

• Drove team success by completing jobs quickly and accurately.

• Corrected issues efficiently to maintain productivity goals.

• Looked for ways to go above and beyond job requirements. Worked hard to learn all required tasks quickly to maximise performance.

• Completed closing and shift change tasks in full to promote store efficiency.

• Stored food in designated areas following wrapping, dating, food safety and rotation procedures.

• Completed additional learning opportunities to advance knowledge as senior team member.

• Cleaned and stored tools within efficient time.


Education

GCSEs - English

Glenthorne High School
Sutton
09.2014 - 06.2019

GCSEs - Math

Glenthorne High School
Sutton
09.2014 - 06.2019

GCSEs - PE

Glenthorne High School
Sutton
09.2014 - 06.2019

GCSEs - Art

Glenthorne High School
Sutton
09.2014 - 06.2019

GCSEs - BTEC Production

Glenthorne High School
Sutton
09.2014 - 06.2019

GCSEs - Science

Glenthorne High School
Sutton
09.2014 - 06.2019

Diploma of Higher Education - Diploma of Higher Education Plumbing

North East Surrey College of Technology (NESCOT)
Epsom
09.2019 - 06.2020

Diploma of Higher Education - Esports

Kingston College
Kingston upon Thames
09.2021 - 05.2023

Skills

  • Customer relations
  • Shopfitting Counter sales
  • Security procedures
  • Promotions
  • Grill operation
  • Menu item familiarity
  • Menu memorisation
  • Stock management
  • High-value project management
  • POS systems
  • Shipping and receiving
  • Stockroom procedures
  • Quality assurance
  • Key holder experience
  • Warehousing functions
  • Complaint resolution
  • Money handling abilities
  • Point of Sale
  • Food preparation
  • Customer servic
  • Customer relations

Timeline

Diploma of Higher Education - Esports

Kingston College
09.2021 - 05.2023

CSA

Wilko
08.2021 - Current

Crew Member

McDonald's
09.2019 - 08.2021

Diploma of Higher Education - Diploma of Higher Education Plumbing

North East Surrey College of Technology (NESCOT)
09.2019 - 06.2020

GCSEs - English

Glenthorne High School
09.2014 - 06.2019

GCSEs - Math

Glenthorne High School
09.2014 - 06.2019

GCSEs - PE

Glenthorne High School
09.2014 - 06.2019

GCSEs - Art

Glenthorne High School
09.2014 - 06.2019

GCSEs - BTEC Production

Glenthorne High School
09.2014 - 06.2019

GCSEs - Science

Glenthorne High School
09.2014 - 06.2019
Alfie Tapsell