Alfie Mudd
Boroughbridge,North Yorkshire
Summary
I have strengths everywhere, and aspire to be the best at what I do. I can lead people and be led by people, I think both are very important skills. I prefer working in a busy environment but can also stay hardworking in a quiet environment. I deliver the best customer experience and am always happy to deal with a complaint or query. I am liked by staff members for being hard working but also seeing to their needs, whilst keeping company standards; such as health and safety, food safety and sales priority.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Shift Manager
McDonald's
Knaresborough, North Yorkshire
04.2026 - Current
- Supervised team of up to 40 staff, delegating tasks and managing schedules to optimise shift efficiency.
- Coordinated with kitchen and front-of-house teams to maintain perfect service during peak hours.
- Resolved customer complaints with friendliness but also fairness, turning dissatisfied guests into repeat customers.
- Gave clear staff instruction to achieve production and sales output.
- Monitored worker behaviours and enforced standards for consistent safety protections.
- Enforced health and safety regulations to maintain a safe work environment.
- Monitored food safety procedures to ensure compliance and protect customer health.
- Trained Crew and new members up to standard.
- Fostered a culture of mutual respect and collaboration, significantly improving staff morale and retention rates.
- Completed first aid training to ensure preparedness for medical emergencies.
- Performed inventory counts to support effective stock management.
- Expediting cash to and from tills, keeping track of money in safe.
- Executed bank deposit transactions to ensure accurate financial reporting.
- Been a voice for the younger members as i am the youngest manager.
Crew Member
McDonalds
Knaresborough, North Yorkshire
05.2025 - 04.2026
- Delivered fast, accurate service for positive customer experience.
- Took customer orders accurately, offering menu recommendations and answering queries about ingredients.
- Handled customer complaints with empathy and professionalism, working to resolve issues quickly.
- Accommodated guests with food allergies or intolerances.
- Maintained excellent team relationships by going the extra mile to assist colleagues' needs and requests.
- Assisted in training new employees to aid overall team performance.
- Operated kitchen equipment, including ovens, fryers, and stoves, ensuring safety protocols were followed.
- Cleaned cooking equipment thoroughly between uses to maintain hygiene and prevent cross-contamination.
- Managed inventory levels, restocked supplies and ingredients to support kitchen operations.
- Kept restaurant clean by conducting regular deep cleans.
General Labourer
The Log Shed
Helperby, North Yorkshire
08.2024 - 01.2025
- Operated Drills, Wire Clampers, Conveyor Belt Systems and more.
- Wore company-mandated PPE for work tasks, staying within safety guidelines and following regulations.
- Supported skilled tradespeople in construction projects, facilitating efficient completion of tasks.
- Facilitated wood packaging by bagging it into sizes of 250kg and 1000kg.
- Produced haycaps independently, focusing on craftsmanship and attention to detail.
Kitchen Porter
Two Brothers Takeaway
Knaresborough, North Yorkshire
02.2024 - 05.2024
- Helped in Kitchen during busy hours and prep before opening hour
- Washed and put away cookware, utensils and dishes.
- Removed rubbish and recycling regularly to keep workspaces neat and clean.
- Built Pizza boxes
Kitchen Porter
Grantham Arms
Boroughbridge, North Yorkshire
12.2022 - 05.2023
- Washed and put away cookware, utensils and dishes.
- Removed rubbish and recycling regularly to keep workspaces neat and clean.
- Kept all utensils, dishes and glasses clean and ready for customer use.
- Operated commercial dishwashers efficiently, guaranteeing all crockery and cutlery were sanitised and ready for use.
Education
A-Levels - Maths
York College
York01-2025
GCSEs - Gases
King James High School
Knaresborough01-2024
Skills
- Food safety
- Inventory management
- Money handling
- First Aid Trained
- Task delegation
- Team leadership
- Customer retention
- Willingness to work flexible hours
- Adaptable to Fast-Paced Settings
- Thrives in High-Pressure Environments
- Staff training
- Communication skills
Certification
- First Aid Trained
- Food safety trained
- Health and Safety Trained
- Allergen Trained
Timeline
Shift Manager
McDonald's
04.2026 - Current
Crew Member
McDonalds
05.2025 - 04.2026
General Labourer
The Log Shed
08.2024 - 01.2025
Kitchen Porter
Two Brothers Takeaway
02.2024 - 05.2024
Kitchen Porter
Grantham Arms
12.2022 - 05.2023
A-Levels - Maths
York College
GCSEs - Gases
King James High School