Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Alfie Harding

thanet,United Kingdom

Summary

I am highly skilled in communication and leadership. i demonstrate calmness under pressure and excel in customer interaction. Proactive in inventory management and completing any jobs that may be available, with proficiency in Admin work. Committed to leveraging these skills to drive organisational success and enhance customer satisfaction.

I am a loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

4
4
years of professional experience

Work history

Games host

Escape Kent ltd
Canterbury, Kent
11.2023 - Current
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity i.e learning new games as well as learning admin work.
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Consistently arrived at work on time and ready to start immediately.
  • Dailey interactions with customers which included health and safety briefs lasting roughly 10 mins each before starting each of their games.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • General shutdown of the building at the end of the day; involving responding to emails, cleaning toilets, rooms, and taking bins out ready for the next day

Retail assistant

Maidenhead Aquatics
Ramsgate, Kent
07.2022 - 10.2023
  • Aided in record keeping tasks, ensuring accurate tracking of animal health progress.
  • Carried out routine inspections of facilities, maintaining high standards of cleanliness.
  • Enforced best practices in handling creatures, minimising stress during interactions.
  • Observed behaviour changes indicating illness or distress in animals.
  • Ensured animal safety with careful monitoring of enclosures
  • Ensuring fish are going to appropriate homes ( correct tank size, are there any fish in the tank that won't get along etc)
  • selling customers equipment to get fish tanks starts like filters.
  • Applied positive customer service approach to increase satisfaction levels.


Bartender

xylo brewing
Margate, Kent
06.2021 - 05.2022
  • Provided excellent service to customers, resulting in repeat business.
  • Recommended drinks to customers, increasing overall sales. as a craft beer tap room it was important to be able to find the customers perfect drink for the evening
  • Managed stock levels efficiently, preventing shortage during peak hours.
  • Maintained a clean and organised bar, enhancing customer satisfaction.
  • Resolved customer complaints promptly to maintain good relationships.
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Completed end-of-day cleanup to reset bar for next day.
  • Collected, washed and put away glassware between guests.
  • Served guests spirits, lagers and stouts at bar.

Education

Foundation Degree in Arts - Games Design

Canterbury Christ Church University
Canterbury
09.2025 -

Skills

  • Calm under pressure
  • Communication skills
  • Public speaking
  • Leadership
  • Social media marketing
  • Pro-activeness
  • Customer interaction
  • Inventory management
  • Upselling
  • Google Workspace

Affiliations

  • guitarist
  • Writing
  • DND
  • Creating a mean spotify playlist
  • Gaming

Timeline

Foundation Degree in Arts - Games Design

Canterbury Christ Church University
09.2025 -

Games host

Escape Kent ltd
11.2023 - Current

Retail assistant

Maidenhead Aquatics
07.2022 - 10.2023

Bartender

xylo brewing
06.2021 - 05.2022

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Alfie Harding