Alfie Davies

• During my time as a Starbucks supervisor, I've gained valuable insight into the diverse world of work and the opportunities it can provide. I believe that Starbucks has been pivotal in instilling me with a deep sense of responsibility, especially regarding team and cash management. Yet the most significant insight I have gained from Starbucks, has come from difficult situations that allowed me to refine my multitasking and decision-making abilities, whilst remaining calm and professional under pressure, whether assisting customers or colleagues.

Key aspects of the role;

• Minimised inventory loss for improved profit margins.
• Delegated tasks to team members efficiently improving overall productivity.
• Maintained high standards of store cleanliness, enhancing shopping experience for customers.
• Managed daily operations to ensure smooth running of the shop floor.
• Provided support to manager during audits, ensuring accurate reports.
• Handled customer complaints effectively, restoring trust in our brand.

• The Kiosk had taught me the more traditional aspects of working life, as whilst it was quite a small business it assisted me greatly in developing my customer service skills, as a key part to the business's success was due to the deep connections, we made with customers that kept the customers coming back.
• Responsibilities include;
• - Order taking
• - Preparing food and beverages
• - Manual stock management
• - Customer service
• - Manual cash handling

• As my first job, this role taught me the necessities and demands of the workplace, it was also crucial in assisting me to expand and build upon my work ethic. Therefore, allowing me to meet targets, improving my customer service and understand the importance and effect that community can have in the workplace.

Responsibilities include;

• Order taking
• Stock management
• Assisted in inventory management to avoid food wastage.
• Performed regular checks on refrigerator temperatures ensuring safe preservation conditions of food.
• Maintained cleanliness throughout the kitchen for improved hygiene standards.
• Making food & beverages
• Customer service
• Utilising 3rd party delivery apps (Uber Eats, Just Eat & Deliveroo)