Alfie Curzon

Supervise daily operations within customer service, assisting team members to uphold service standards.
Act as duty manager and keyholder, responsible for branch opening and closing while ensuring adherence to security protocols.
Develop and sustain strong relationships with trade and retail customers.
Assist customers with inquiries regarding vehicle parts and product selection.
Utilise vehicle parts lookup systems, including Topcat and Partslink, to accurately identify and source parts.
Process sales transactions and recommend suitable products to enhance sales opportunities.
Support warehouse operations, including picking customer orders, booking in stock deliveries, and conducting stock audits.
Perform manual handling of automotive parts and stock, ensuring compliance with safe working practices.
Maintain accurate stock control and inventory management within the branch.
Resolve customer complaints to ensure a positive customer experience.