Alfie Ashby-West
Summary
Detail-oriented administrative professional with diverse experience across public sector and corporate environments. Proven ability to manage office operations, coordinate workflows, and maintain accurate records. Skilled in Microsoft Office, database management, and process improvement. Developing project management expertise through Prince2 and Scrum Master methodologies.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Labour Market Coach
Department for Work and Pensions
2025.01 - Current
- Provide one-to-one coaching to job seekers, developing tailored employment action plans
- Coordinate with local employers to match candidates with suitable job opportunities
- Maintain accurate records using DWP systems while ensuring GDPR compliance
- Conduct workshops on CV writing and interview techniques for diverse groups
Property Manager
Volunteer Work
2024.01 - 2024.12
- Scheduled repairs (fencing, lighting, landscaping), managed budgets, and liaised with contractors.
- Oversaw cul-de-sac maintenance for a safe, clean environment.
- Handled resident communications and escalated issues to authorities.
Admin Officer
Freelance Work
2022.06 - 2023.10
- Created and optimised complex spreadsheets tailored to client needs, improving data management and accessibility.
- Handled concurrent freelance projects, ensuring all deliverables were completed on schedule.
- Provided comprehensive administrative support to clients, including drafting and proofreading documents, scheduling, and managing communications.
Administrative and Client Officer
WealthBuilders
2021.12 - 2022.05
- Streamlined client onboarding with 100% compliance in documentation and verification processes.
- Facilitated seamless collaboration between clients and cross-functional teams as the key liaison.
- Ensured client satisfaction through rapid responses and issue resolution.
Support Officer
Sitel
2021.04 - 2021.09
- Delivered customer service support adhering to quality standards
- Maintained detailed interaction records for reporting
- Supported team operations through protocol adherence
Retail sales associate
Various Retail Roles
2018.01 - 2020.12
- Developed customer service skills through direct client engagement
- Assisted in store operations and inventory management
- Trained new staff members on company procedures
Education
A-Levels - Physics
Harris Academy Merton
2016.08 - 2018.08
A-Levels - Maths
Harris Academy Merton
2016.08 - 2016.09
A-Levels - Computer Science
Harris Academy Merton
2016.08 - 2018.08
GCSEs - 9 GCSEs including Maths and English
Harris Academy Merton
2014.08 - 2016.08
Skills
- Advance Microsoft Office Suite Proficiency
- Database Management
- Cross-departmental initiative management
- Budget monitoring & reporting
- Gantt chart development & milestone tracking
Certification
Microsoft Office Specialist 2025 - 2026
Prince2 Project Management - Currently studying
Scrum Master Agile Project Management - Currently Studying
Timeline
Labour Market Coach
Department for Work and Pensions
2025.01 - Current
Property Manager
Volunteer Work
2024.01 - 2024.12
Admin Officer
Freelance Work
2022.06 - 2023.10
Administrative and Client Officer
WealthBuilders
2021.12 - 2022.05
Support Officer
Sitel
2021.04 - 2021.09
Retail sales associate
Various Retail Roles
2018.01 - 2020.12
A-Levels - Physics
Harris Academy Merton
2016.08 - 2018.08
A-Levels - Maths
Harris Academy Merton
2016.08 - 2016.09
A-Levels - Computer Science
Harris Academy Merton
2016.08 - 2018.08
GCSEs - 9 GCSEs including Maths and English
Harris Academy Merton
2014.08 - 2016.08