Alfie Ashby-West
Summary
Detail-oriented administrative professional with diverse experience across public sector and corporate environments. Proven ability to manage office operations, coordinate workflows, and maintain accurate records. Skilled in Microsoft Office, database management, and process improvement. Developing project management expertise through Prince2 and Scrum Master methodologies.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Labour Market Coach
Department for Work and Pensions
01.2025 - Current
- Provide one-to-one coaching to job seekers, developing tailored employment action plans
- Coordinate with local employers to match candidates with suitable job opportunities
- Maintain accurate records using DWP systems while ensuring GDPR compliance
- Conduct workshops on CV writing and interview techniques for diverse groups
Property Manager
Volunteer Work
01.2024 - 12.2024
- Scheduled repairs (fencing, lighting, landscaping), managed budgets, and liaised with contractors.
- Oversaw cul-de-sac maintenance for a safe, clean environment.
- Handled resident communications and escalated issues to authorities.
Admin Officer
Freelance Work
06.2022 - 10.2023
- Created and optimised complex spreadsheets tailored to client needs, improving data management and accessibility.
- Handled concurrent freelance projects, ensuring all deliverables were completed on schedule.
- Provided comprehensive administrative support to clients, including drafting and proofreading documents, scheduling, and managing communications.
Administrative and Client Officer
WealthBuilders
12.2021 - 05.2022
- Streamlined client onboarding with 100% compliance in documentation and verification processes.
- Facilitated seamless collaboration between clients and cross-functional teams as the key liaison.
- Ensured client satisfaction through rapid responses and issue resolution.
Support Officer
Sitel
04.2021 - 09.2021
- Delivered customer service support adhering to quality standards
- Maintained detailed interaction records for reporting
- Supported team operations through protocol adherence
Retail sales associate
Various Retail Roles
01.2018 - 12.2020
- Developed customer service skills through direct client engagement
- Assisted in store operations and inventory management
- Trained new staff members on company procedures
Education
A-Levels - Physics
Harris Academy Merton
08.2016 - 08.2018
A-Levels - Maths
Harris Academy Merton
08.2016 - 09.2016
A-Levels - Computer Science
Harris Academy Merton
08.2016 - 08.2018
GCSEs - 9 GCSEs including Maths and English
Harris Academy Merton
08.2014 - 08.2016
Skills
- Advance Microsoft Office Suite Proficiency
- Database Management
- Cross-departmental initiative management
- Budget monitoring & reporting
- Gantt chart development & milestone tracking
Certification
Microsoft Office Specialist 2025 - 2026
Prince2 Project Management - Currently studying
Scrum Master Agile Project Management - Currently Studying
Timeline
Labour Market Coach
Department for Work and Pensions
01.2025 - Current
Property Manager
Volunteer Work
01.2024 - 12.2024
Admin Officer
Freelance Work
06.2022 - 10.2023
Administrative and Client Officer
WealthBuilders
12.2021 - 05.2022
Support Officer
Sitel
04.2021 - 09.2021
Retail sales associate
Various Retail Roles
01.2018 - 12.2020
A-Levels - Physics
Harris Academy Merton
08.2016 - 08.2018
A-Levels - Maths
Harris Academy Merton
08.2016 - 09.2016
A-Levels - Computer Science
Harris Academy Merton
08.2016 - 08.2018
GCSEs - 9 GCSEs including Maths and English
Harris Academy Merton
08.2014 - 08.2016
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