Aleyha Mcloughlin

• Upheld health and safety regulations within the premises to ensure a safe shopping environment.
• Resolved customer complaints effectively, protecting the store's image and consumer relationships.
• Reviewed staff performance by analysing KPI data and conducting appraisals.
• Achieved and exceeded sales and service objectives in line with Key Performance Indicators (KPIs).
• Managed staff rota's, ensuring adequate coverage during peak times.
• Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
• Led training sessions for new employees, equipping them with necessary skills and knowledge.
• Collaborated with upper management in strategic planning to increase footfall and conversion.
• Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
• Oversaw business staffing and training, building successful, customer-focused team.
• Managed day-to-day branch operations to ensure smooth workflow.

I had several roles in my time at SCS. Starting within the Flagship store on the Middlebrook Retail Park.

Taking on a failing large carpet department and turning it in to one of the most successful throughout over 100 SCS store. Consistently meeting and exceeding set sales targets and achieving KPI's.

Winning several company wide competitions with some amazing prizes including money, vouchers and an all expenses trip to New York.

I then moved on to the Preston SCS store taking the role of Sales Manager running both the carpets and the furniture side of the floor, again maintaining sales targets and KPI's within a team of 10.

I had a seconded 6 month role at the Wigan branch as Store Manager before returning back to the Preston store.

My other general duties within each role included -

• Supervising the sales floor for smooth operations during shifts.
• Drove sales and performance by managing and inspiring dynamic sales team.
• Enhanced customer satisfaction by managing aftersales services with a professional approach.
• Oversaw sales floor standards to ensure they consistently met company criteria.
• Led team training sessions to enhance understanding of products.
• Reviewed staff performance by analysing KPI data and conducting appraisals.
• Ensured compliance with regulations by conducting regular audits.
• Managed day-to-day operations to ensure smooth running of the stores.

• Increased customer satisfaction with prompt resolution of technical faults.
• Facilitated the training of junior staff members for improved performance.
• Led a skilled team to enhance service delivery standards.
• Ensured compliance with all relevant industry regulations and standards.
• Handled high call volumes, managing stress effectively in fast-paced environments.
• Participated in training sessions for professional development.
• Ensured all customer interactions aligned with company ethos, upholding brand integrity.
• Liaised between customers and internal teams to streamline communication process.
• Managed difficult situations for improved customer relations.
• Handled confidential customer information responsibly, adhering strictly to data protection rules.
• Resolved complaints with effective problem-solving skills.