Experienced Assistant Director with over 5 years of professional expertise in the financial services sector at HarbourVest Partners. Proven track record in IT management and infrastructure development, with a strong background in sales and customer relationship management. Recognized for leading successful projects and teams to drive technology innovation and efficiency. Excellent communicator and team leader with a detail-oriented approach to problem-solving.
Hi, I’m
Alex Summers
Banstead,Surrey
Summary
Overview
11
years of professional experience
2
years of post-secondary education
Work history
HarbourVest PartnersLondon, City of London
Assistant Director, Information Technology
2021.06 - Current (5 education.years_Label)
Job overview
- Successfully designed and implemented an outsourced service desk model for Tier 1 support tickets, resulting in a 60% reduction in internal ticket volume and significantly improving operational efficiency.
- Directly manage a diverse team of over 15 global IT professionals, including full-time employees and contractors, fostering a collaborative and productive work environment.
- Conduct weekly one-on-one meetings to ensure team alignment and provide ongoing support, in addition to leading annual performance and compensation reviews to motivate and retain top talent.
- Oversee global office moves and expansions from an IT perspective, ensuring seamless transitions and infrastructure setup, currently handling 4 high-priority projects simultaneously.
- Spearheaded the IT management of a major office relocation, successfully moving operations to a new 100,000 square foot facility with minimal downtime and disruption.
- Develop and manage the IT department's annual budget, ensuring cost-effective resource allocation and spending aligned with organizational goals.
- Lead cross-functional collaboration with HR, Operations, and Facilities teams to align IT infrastructure projects with broader company strategies and timelines.
- Initiate and drive continuous improvement programs for IT services, enhancing system reliability, user satisfaction, and service delivery.
- Serve as the primary escalation point for high-level IT issues, providing expert resolution strategies and maintaining business continuity.
- Cultivate vendor relationships to secure advantageous terms and access to cutting-edge technology solutions, optimizing the IT service delivery model.
HarbourVest PartnersLondon, City of London
Infrastructure Administrator
2018.06 - 2021.06 (3 education.years_Label)
Job overview
- Managed and maintained the company's IT infrastructure, ensuring high availability and optimal performance of servers, networking hardware, and software applications.
- Coordinated with vendors and IT service providers to ensure timely updates and maintenance of system hardware and software.
- Conducted routine system backups and disaster recovery operations to prevent data loss and ensure quick recovery in case of system failures.
- Streamlined IT operations by automating routine tasks and implementing best practices for system administration.
- Provided technical support and training to staff, improving overall IT literacy and reducing resolution time for IT issues.
- Participated in the planning and execution of IT infrastructure projects, including system upgrades and migrations, contributing to their on-time and on-budget completion.
- Collaborated with cross-functional teams to understand IT requirements and provide infrastructure solutions aligned with organizational goals.
- Monitored system performance metrics and prepared reports for management, highlighting areas for improvement and recommended enhancements.
- Ensured documentation of IT infrastructure configuration, processes, and procedures was kept up-to-date and accessible to relevant stakeholders.
Next RetailNew Malden, Kingston upon Thames
Sales Manager
2012.09 - 2018.06 (5 education.years_Label & 9 education.months_Label)
Job overview
- Created and directed sales team training and development programmes.
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
- Led team meetings, disseminating information and fostering open communication.
- Interfaced with customers, determined needs, provided recommendations and up-sold services.
Education
BCS, The Chartered Institute for ITLondon
NVQ Level 3 from Infrastructure Technician
2018.06 - 2020.06 (2 education.years_Label)
University overview
- Graduated with Distinction
Skills
- Technical support
- Budget preparation
- Waterfall & Agile methodology
- Time management
- Communication skills
- Key Performance Indicator (KPI) management
- Process improvement
- Employee coaching and mentorship
- Lean Six Sigma Green Belt qualified
Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Timeline
Assistant Director, Information Technology
HarbourVest Partners
2021.06 - Current (5 education.years_Label)
Infrastructure Administrator
HarbourVest Partners
2018.06 - 2021.06 (3 education.years_Label)
BCS, The Chartered Institute for IT
NVQ Level 3 from Infrastructure Technician
2018.06 - 2020.06 (2 education.years_Label)
Sales Manager
Next Retail
2012.09 - 2018.06 (5 education.years_Label & 9 education.months_Label)