Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Alex Meireles Santos

Nottingham

Summary

Results-driven manager with strong analytical problem-solving skills and a proven track record in team building and leadership. Expertise in fostering customer relations and developing strategic partnerships. Demonstrated ability in independent decision-making and sound judgment to enhance organizational success. Focused on improving employee engagement and performance through targeted training and morale-boosting initiatives.

Overview

5
5
years of professional experience

Work history

Shift Manager

Five Guys
Nottingham
09.2024 - Current
  • Assisted employees in resolving workplace conflicts, improved overall team harmony.
  • Resolved customer complaints promptly to maintain high service standards.
  • Conducted regular staff meetings, kept everyone updated about company policies or changes therein..
  • Delivered excellent customer service by overseeing staff training programmes.
  • Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
  • Managed inventory control, reduced wastage.
  • Oversaw cash management processes, ensured accuracy at end of each shift.
  • Motivated employees towards achieving sales targets, increased overall store revenue..

General Manager

Burg Burgers
Nottingham - UK
12.2020 - 08.2024
  • Empowered staff members to contribute to continuous improvement, quality and growth of company.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Identified and resolved operational issues impacting productivity, performance or profitability.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Implemented effective customer service procedures to encourage positive feedback.

Chef

Red Dog Saloon
Nottingham - UK
02.2024 - 05.2024
  • Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
  • Cleaned and serviced kitchen appliances, maintaining good working order of grills, stoves and ovens.
  • Checked freezer and refrigerator temperatures regularly, maintaining produce quality and safety.

Education

A-Levels - IT

Colegio Victor Ferreira do Amaral
Curitiba, Pr
01.2005 - 05.2005

Skills

  • Business administration
  • Client account management
  • Business development
  • Inventory control
  • Project Management
  • Staff training
  • Process Improvement
  • Financial management
  • Operations management
  • Leadership and team building
  • Financial administration

Languages

English
Upper intermediate
Portuguese
Proficient (C2)

Timeline

Shift Manager

Five Guys
09.2024 - Current

Chef

Red Dog Saloon
02.2024 - 05.2024

General Manager

Burg Burgers
12.2020 - 08.2024

A-Levels - IT

Colegio Victor Ferreira do Amaral
01.2005 - 05.2005

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Alex Meireles Santos