Alex Jeremiah Durairaj

• Leveraged strong ambition and business acumen, regularly exceeding targets and expectations.
• Offered exceptional customer service with strong product knowledge.
• Prepared and packaged orders with precise presentation skills.
• Demonstrated proper food handling and safety standards.
• Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
• Warmly greeted customers and proactively reduced wait times.
• Collaborated and offered support with extra tasks to meet team goals.
• Enabled smooth operations during peak times by assisting in food preparation tasks.
• Operated fryer to create fresh and tasty fries quickly and efficiently.
• Set up cash drawers, verifying adequate change was available for smooth running of shift.
• Reduced risk of foodborne illness, following food safety and hygiene procedures across all tasks.
• Covered drive-thru during peak times, collecting items and packing orders correctly.
• Completed daily cleaning lists to maintain tidy and welcoming dining areas.
• Maintained food safety by checking temperatures and storing ingredients correctly.
• Prepared ingredients before busy period based on expected customer levels.
• Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.
• Used fryers, grills and microwaves while following safety guidelines.

Projects Handled: Golf Course Project – Qatar Foundation, Al Rayaan, May 2014 – till date o Salwa Resort Project, March 2015 - Oct 2021 o Development of Doha Air Base Project (QDVC) – Old Airport, March 2021 – Sep 2022 o Qatar Armed Force & ITC Project – Sailiya, Jan 2020 – Sep 2022 o WORKERS HOSPITAL Project – Mesaieed, May 2014 – Jan 2021 o Qatar Armed Force Project– Sawdanathel, Feb -2019 – April 2021 o Amiri Dewan Annex, August 2015 – Feb 2019 o Tamu – Q Project – Qatar Foundation, Al Rayaan, May 2014 – Sep 2018

• Monitored and updated software certifications for full compliance.
• Tracked computer system and network performance to identify root causes of issues.
• Advised on Information and communications technology policy and process improvements.
• Managed technology resources within department budgets.
• Liaised with service users to ascertain necessary system improvements.
• Installed new technologies without disrupting workflow.
• Observed workflow to establish system development priorities.
• Maintained system security through regular testing and servicing.
• Liaised with service users and business managers to meet computing requirements
• Controlled department budgets by sourcing cost-effective solutions.
• Analysed system and software requirements to meet operational needs.
• Recommended upgraded technologies to meet evolving business requirements.
• Assessed system performance to advise on possible updates and improvements.
• Negotiated cost-efficient prices with vendors for new systems and services.
• Upgraded hardware and software regularly for optimised systems performance.
• Resolved service requests within target timeframes.
• Coordinated and executed routine hardware upgrades.
• Troubleshot various incidents related to hardware, networks and software faults.
• Optimised desktop, telephony and application infrastructure to meet operational demand.
• Installed networks and managed components such as servers and Internet Protocols (IP)s .
• Installed new software for users and monitored version and patch update requirements.
• Carried out new hardware installations and updates, keeping systems functional and secure.
• Maintained internet and intranet websites to maximise reliability and usability.
• Answered user questions about hardware and software operation to help resolve problems.
• Conducted server back-up and recovery operations in line with protocols.
• Maintained optimum levels of IT support to 576 staff across 6 sites.
• Supported IT department in contract management and equipment purchasing.

• Infrastructure, Network and Technical support
• Projects Handled: o Dispensary Road, Commercial Street o Malleshwaram 18th cross o Kammanahalli o Dickenson Road
• Conducted failure analysis on failed or returned devices.
• Provided smooth communications by configuring LAN technology, wireless access points and controllers.
• Supported various operating systems and server technologies.
• Guided and assisted users with technical issues, improving network performance and usability.
• Maximised network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
• Built new AI features and models to leverage customer data and deliver top quality products.

• Carried out service admin, remediation and server builds.
• Managed over 20 customer calls per day
• Enabled upgrades to internal and external systems, ensuring consistent infrastructure safety and security.
• Provided efficient and effective support to internal and customer-facing IT infrastructure.
• Managed IT support requests, solving problems quickly and implementing necessary solutions.
• Installed new software for users and monitored version and patch update requirements.
• Answered user questions about hardware and software operation to help resolve problems.
• Carried out new hardware installations and updates, keeping systems functional and secure.