Summary
Overview
Work history
Education
Accomplishments
Timeline

Alex J Musooli

London,Greater London

Summary

Personal Profile I'm a smart, hardworking, self-starter Head of Operations with a portfolio of over 10 years' experience of running successful businesses across London and Dubai including new openings and new projects. Most of my experience has been gained within the hospitality sector, working both at strategic and operational level. An excellent team player, with in-depth skills and knowledge of partnerships, working and liaising with both clients and stakeholders to ensure maximum success. My strengths lie in developing teams to understand and deliver business objectives for sustainable growth. I'm also an expert in coaching and consulting for businesses. I'm flexible working in the UK or abroad . Currently looking for a new challenge.

Overview

20
20
years of professional experience

Work history

Head of Operations

Think Design Produce Ltd
01.2021 - Current
  • Joined this independently owned company to help two friends start their own business
  • In charge of Recruitment, Training and development, creating, designing and developing menus, Payroll, HR, sourcing POS Systems, Labour Management Systems, Inventory and Procurement Management, Installing Compliance systems, Food Safety and Health and Safety and ensuring the business is compliant in all areas
  • I also set up targets and KPIs for the General Managers and the rest of the management teams to manage their PNLs effectively and ensure consistent business growth.

Head of Operations UK

Food Fund International
01.2018 - 01.2021
  • Joined Food Fund International, a family owned business based in Dubai but spread across the Middle East as Head of Operations for UK.
  • I was also in charge of new site acquisitions, openings and development, to add to the company portfolio in the UK
  • I oversaw both the award-winning Meat Co Steakhouse and the renown Original Smokehouse in Westfield West London to kick start my mission in the UK
  • Responsible for over 100 employees plus 14 Management staff
  • Oversaw refurbishments and modifications to both sites with daily live entertainment which helped boost revenue and ensured we smashed budgets consistently
  • Worked with Westfield Marketing department to promote the businesses through specific targeted promotions
  • Was in the middle of opening the ‘Grill Shack' brand before COVID struck.

Senior General Manager /Area Manager, site

Big Easy London
01.2015 - 01.2018
  • Reported directly to the CEO/Owner
  • Responsible for all Financial performance of the sites and all operational aspects of the business delivering a combined annual revenue of over £20 million
  • Effectively and responsibly drove improvement performance across all departments and areas of the business in Canary Wharf, Chelsea and Covent Garden sites by effective management and control of the PNLs with site GMs
  • Recruited, trained, motivated and evaluated performance of over 200 staff with site GMs and various Heads of Departments including Reception/Hosts, Bartenders, Bar Backs, Waiters, Food Runners, Drink Runners, Bussers, Kitchen Porters, Night Cleaning Teams and Chefs of all levels, for their individual pathways and personal development
  • Responsible for organizing and executing weekly functions and exclusive events of more than 500 guests at times, with minimum spends of between £45k - £65k each
  • Exceeded Financial Objectives by maximize revenue through strict budgets, workforce management and inventory control
  • Received five 100% Mystery Diner Reports in a row with averages of 96% in all three sites
  • The following is my employment summary between 2016 & 2004- More info if required

Area Manager & New Openings Manager

Fishworks Piccadilly, Marylebone
Richmond
01.2010 - 01.2015

General Manager

Lochfyne Seafood Restaurants Covent Garden and Bank
01.2008 - 01.2010

General Manager & New Openings Manager

Smollensky's Canary Wharf
01.2004 - 01.2008

Education

Master of Business Administration - Business Administration

Middlesex University, London

Bachelor of Arts -

Middlesex University, London

H.N.D. Hotel and - Catering Management

Middlesex University, London

License Holder Management Training Courses with ‘Davy's of London' Wine Merchants, Restaurants and Wine Bars. The Wine and Spirits Education Trust Intermediate Course The National License's Certificate On-License and Personal License Cellar Management Influencing Customer Purchases Handling Customer Complaints Inventory Management and Valuation Staff training, coaching skills and team development Courses First Aid, Fire Training and Food Safety and Health and Safety - undefined

Accomplishments

  • Some of my competencies are as follows:
  • Business Management and Development
  • Financial Management - PNLs
  • New Site Acquisitions, Openings and Development
  • Team Recruitment, Training and Development
  • Multi-Site Management Experience
  • Great Leadership skills
  • Ability to motivate and manage staff
  • Experience and the ability to use ICT effectively to support my work

Timeline

Head of Operations - Think Design Produce Ltd
01.2021 - Current
Head of Operations UK - Food Fund International
01.2018 - 01.2021
Senior General Manager /Area Manager, site - Big Easy London
01.2015 - 01.2018
Area Manager & New Openings Manager - Fishworks Piccadilly, Marylebone
01.2010 - 01.2015
General Manager - Lochfyne Seafood Restaurants Covent Garden and Bank
01.2008 - 01.2010
General Manager & New Openings Manager - Smollensky's Canary Wharf
01.2004 - 01.2008
Middlesex University - Master of Business Administration, Business Administration
Middlesex University - Bachelor of Arts,
Middlesex University - H.N.D. Hotel and, Catering Management
- License Holder Management Training Courses with ‘Davy's of London' Wine Merchants, Restaurants and Wine Bars. The Wine and Spirits Education Trust Intermediate Course The National License's Certificate On-License and Personal License Cellar Management Influencing Customer Purchases Handling Customer Complaints Inventory Management and Valuation Staff training, coaching skills and team development Courses First Aid, Fire Training and Food Safety and Health and Safety,

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