Alexis Palmore
Elgin,United states
Summary
Dedicated customer service professional with extensive experience in healthcare insurance,logistics, hospitality, and administrative support. Proven ability to handle customer inquiries,quality control, and shipping/receiving processes with efficiency and professionalism. Strongproblem-solving skills, attention to detail, and a customer-first approach.
Overview
8
8
years of professional experience
Work history
Customer Service Representative
Healthcare Insurance
04 2019 - 03 2020
- Provide exceptional customer service by assisting clients with policy inquiries, claims, andbilling issues
- Process payments, handle account updates, and ensure compliance with healthcareregulations
- Resolve customer concerns with professionalism, maintaining high satisfaction ratings.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
Customer Service Representative
Charleston SC Lock Lounge LLC
2016.02 - 2018.12
- Assisted customers with inquiries and transactions, ensuring a smooth service experience
- Handled shipping and receiving operations, maintaining accurate inventory records
- Processed payments and maintained documentation for business operations.
Nurse Aide
LGC Hospitality Staffing
Charlotte
09 2014 - 04 2017
- Assisted patients with daily activities to maintain their independence.
- Delivered personal grooming services for improved self-esteem in patients.
- Maintained detailed records of patient behaviour, aiding in healthcare decisions.
- Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
- Accompanied clients to medical or dental appointments, grocery and errands.
Delora Home Care Services
2013.01 - 2015.12
- Provided personal care and assistance to clients in a home healthcare setting
- Assisted with daily activities, medication reminders, and companionship services
- Maintained accurate client records and ensured compliance with care plans.
Assembler
Staffmark Staffing / Durfilber
Winnsboro
01 2013 - 11 2015
- Assembled products according to company specifications and quality standards
- Conducted inspections to identify defects and maintain production efficiency
- Collaborated with team members to meet production deadlines.
- Identified and rectified faults during assembly stages, minimising reworks later on.
- Assembled items accurately and promptly, maintaining efficiency of fast-paced production lines.
- Applied finishes to completed products and packaged completed items in boxes and containers for shipment.
- Used power tools to cut, shape and connect frames.
Cashier/Server/Hostess
Waffle House
2011.01 - 2013.12
- Greeted customers, managed orders, and ensured quality service in a fast-paced environment
- Processed transactions accurately and handled cash management responsibilities
- Maintained cleanliness and organization of the dining area.
Customer Service Representative
Alorica
- Managed high-volume customer interactions, providing solutions for inquiries and technical support
- Assisted customers with billing, product information, and troubleshooting issues efficiently
- Maintained detailed documentation of customer interactions to ensure service accuracy.
Lead Quality Control Manager
XPO Logistics
02 2022 - 02 2023
- Supervised quality control processes to ensure compliance with company standards
- Conducted inspections, identified process inefficiencies, and implemented improvements
- Collaborated with teams to optimize logistics operations and meet performance goals.
- Maintained up-to-date knowledge on industry trends, helping stay ahead of competitors.
- Established an effective feedback system resulting in improved communication between departments.
- Maintained current knowledge of environmental regulations to mitigate pipeline projects' impact.
- Developed production plans covering schedules, quality goals and labour requirements.
- Tracked performance metrics for plant operations and reviewed regular reports to proactively identify areas of concern.
Assembler
Treehouse foods Columbia
02 2023 - 01 2025
- Worked on assembly line, producing high-quality goods.
- Handled finished products for packaging and dispatch, streamlining the end-of-line process.
- Introduced improved picking and packing methods, successfully reducing dispatch turnaround times.
- Supported stable production lines by preparing orders with precision and high accuracy.
- Cleaned equipment, identifying potential repair and maintenance needs.
- Maintained tools, equipment and machinery in good working order.
- Cross-trained on different stations to assist with production needs.
- Helped smooth running of daily tasks by replenishing supplies.
- Kept workspaces clean and organised with regular attention.
- Loaded and unloaded materials into machines, applying safe loading techniques to avoid damage.
- Followed work orders to sort items destined for storage, production lines, or shipping.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
2011
Skills
- Skills & Competencies
- Customer Service & Support
- Billing & Payment Processing
- Quality Control & Compliance
- Shipping & Receiving Operations
- Healthcare Administration Knowledge
- Strong Communication & Problem-Solving
- Inventory Management
- Team Collaboration & Leadership
Timeline
Customer Service Representative
Charleston SC Lock Lounge LLC
2016.02 - 2018.12
Delora Home Care Services
2013.01 - 2015.12
Cashier/Server/Hostess
Waffle House
2011.01 - 2013.12
Customer Service Representative
Healthcare Insurance
04 2019 - 03 2020
Nurse Aide
LGC Hospitality Staffing
09 2014 - 04 2017
Assembler
Staffmark Staffing / Durfilber
01 2013 - 11 2015
Customer Service Representative
Alorica
Lead Quality Control Manager
XPO Logistics
02 2022 - 02 2023
Assembler
Treehouse foods Columbia
02 2023 - 01 2025
Bachelor of Science - Healthcare Administration
University of Phoenix