Alexis Hunterson

• Increased team cohesion by implementing regular feedback sessions to improve standardisation of marking and workload.
• Developed strategies for improved performance levels across the team resulting in high levels of student achievement.
• Ensured adherence to company policy by all team members, maintaining professionalism at all times and resolving any issues efficiently.
• Lead Internal verifier and examiner for Pearson Btec Applied Psychology
• Completion of progress monitoring and implementing relevant action plans for staff and students.
• Ensuring high levels of customer service for all stakeholders.

• Developed innovative course materials for improved knowledge retention in students, enhancing student understanding of complex psychological theories by delivering engaging lectures.
• Contributed to department and faculty meetings to continuously assess and improve internal practices. Completing all mandatory training e,g Safeguarding and Prevent.
• Timely recording and monitoring of student progress, implementing action plans where required to ensure success.
• Attendance at parents' evenings, open days and 1:1 meetings to work collaboratively with parents/ guardians and other stakeholders.

• Operated cash registers accurately, ensuring proper handling of transactions.
• Provided personalised customer service fostering brand loyalty amongst clients and resolving customer queries/complaints effectively.
• Adhered to strict hygiene practices while handling food ensuring safety at all times.
• Participated in regular stock takes helping manage supplies efficiently.

• Provided training, support and supervision to new staff members to ensure adherence to daily routines, promoting stability for the team and young people.
• Managed challenging behaviour through effective communication and de-escalation techniques, resolving crisis situations; ensuring the safety of staff and young people.
• Maintained accurate and timely records, ensuring compliance with regulations.

• Complied fully with safeguarding policies and procedures; upheld highest standards of child protection at all times.
• Communicated regularly with multidisciplinary teams, ensuring coordinated care provision for each child's needs.
• Involved young people in decisions affecting them; promoted feelings of empowerment and self-worth.
• Promoted emotional well-being by implementing therapeutic activities.
• Built strong relationships with children by adopting an empathetic approach.

As described above with the addition of delivering the teacher training course, general studies and health and social care.