- I love the outdoors, hiking, camping etc
- I am very active with the gym, rugby and rock climbing
- I love travelling and just returned from my first solo trip to America
Alexis Holden
Clitheroe,Clitheroe
Summary
Dedicated Customer Service Team Member with expertise in team collaboration and issue resolution. Delivered exceptional experiences by maintaining high hygiene standards and adapting to diverse roles, enhancing team performance and customer satisfaction. Developed engaging summer camp programmes that fostered teamwork and inclusivity while ensuring participant safety and adherence to protocols.
Overview
2
2
years of professional experience
Work History
Team Member
Kfc
Clitheroe, Lancashire
06.2024 - Current
- Used strong communication skills to build positive customer relations, maintaining first-class company service and reputation.
- Collaborated with team members to deliver outstanding customer service, elevating customer satisfaction levels.
- Maximised customer satisfaction by quickly addressing and resolving complaints with food or service.
- Handled customer complaints with empathy and professionalism, resolving issues promptly to maintain high levels of customer trust.
- Took orders and made suggestions to guest tastes and preferences.
- Kept customer and food preparation areas clean and well-organised to maintain appearance and quality standards.
- Processed cash and card payments, providing correct change and feedback forms.
- Completed opening, closing and shift change tasks in full to promote store efficiency.
- Adapted to various roles within the team as required, demonstrating flexibility and a commitment to team success.
- Assisted in the training of new team members, sharing knowledge and best practices to support their development.
- Managed inventory levels, conducted stock checks, and placed orders for supplies, maintaining optimal stock levels.
- Consistently sought ways to go above and beyond job requirements and exceed customer expectations.
Summer Camp Counsellor
Capital Camps
Waynesboro, Pennsylvania
06.2026 - 08.2026
- Designed and implemented engaging educational programmes, enhancing learning through interactive experiences.
- Set up and demonstrated proper use of tents, sleeping bags and camping equipment, promoting preparedness and organisation among campers.
- Led team-building exercises, strengthening group dynamics and promoting mutual support.
- Tailored activities to accommodate children with special needs, ensuring an accessible and enjoyable experience for all.
- Organised arts, sports and craft activities to enable participants to learn new skills, develop independence and connect with people.
- Enforced camp rules and regulations to respect nature, prevent accidents and promote a rewarding experience.
- Supervised daily routines, ensuring adherence to camp schedules while maintaining a flexible, child-centred approach.
- Managed safety protocols during outdoor adventures, minimising risks and addressing emergencies with competence.
- Led diverse groups of children in daily activities, fostering teamwork and collaboration among participants.
- Used attentive listening skills to establish, interpret and support students through various issues.
- Provided pastoral care, offering guidance and support to children experiencing homesickness or personal challenges.
- Supervised children throughout daily activities, ensuring safety and engagement. all day at their activities, in the cabins, outdoors, at meal times etc.
- Fostered strong relationships with coworkers and campers, enhancing the overall summer experience for all participants.
Education
GCSEs - GCSEs
Bowland high school
Clitheroe01-2024
Higher National Diploma - Sports studies
Myerscough college
PrestonSkills
- Cash handling
- Inventory management
- Food preparation basics
- Safety protocols
- Health and safety compliance
- Activity planning
- Time management
- Customer service
- Communication skills
- Conflict resolution
- Team building
- Onboarding assistance
- Staff training and development
- Active listening
- Problem solving
- Adaptability
- Reliability
- Attention to Detail
Interests
Timeline
Summer Camp Counsellor
Capital Camps
06.2026 - 08.2026
Team Member
Kfc
06.2024 - Current
GCSEs - GCSEs
Bowland high school
Higher National Diploma - Sports studies
Myerscough college