Alexis Bailey
Buxton,NFK
Summary
Organised and dependable Practice Manager and Administrator with 23 years of experience. Offering strong organisational skills with extensive knowledge of administrative duties and patient care coordination. Highly detail-orientated, with excellent prioritisation and multitasking abilities supported by significant experience in medical administration. Dedicated to achieving high levels of stakeholder satisfaction, improving team efficiency, and maintaining strict compliance with regulatory requirements. Proven ability to manage multiple priorities with a positive, proactive attitude and a willingness to take on increased responsibility. An ambitious administrative professional committed to delivering high-quality office management to support effective healthcare operation.
Overview
23
23
years of professional experience
Work history
East of England RRDN Administrator
Norfolk and Norwich University Hospital
Norwich, Norfolk
07.2025 - Current
- Coordinated travel arrangements for executives, contributing towards seamless business trips without disruption.
- Streamlined office operations by implementing efficient administrative procedures.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Organised important company meetings, leading to improved communication across departments.
- Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
- Assisted senior administrators to effectively coordinate large-scale events.
- Processed expense reports, resulting in accurate financial records maintained consistently.
- Provided comprehensive secretarial support to the managing director, ensuring smooth daily operations within the executive suite.
- Identified and implemented improvements to address and resolve office workflow inefficiencies.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Represented organisations at seminars, conferences and business events.
- Enhanced team productivity for better project completion rates through effective schedule management.
- Improved record keeping system with attention to detail and thoroughness.
- Facilitated internal communications with clear and concise memos and bulletins.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Took meeting minutes and distributed to core staff for effective inter-office communication.
- Drove company mission and values, representing organisation at meetings and industry events.
Senior Clinical Team Adminstrator
Norfolk and Suffolk NHS Foundation Trust
Norwich , Norfolk
01.2025 - 07.2025
- Served as a point of contact for team members; promoted open communication.
- Provided customer service support; enhanced client satisfaction rates.
- Streamlined office procedures with meticulous record keeping.
- Developed comprehensive administrative support for smoother operations.
- Assisted in the development of internal policies; encouraged adherence to best practices.
- Handled confidential information discreetly, upheld company integrity.
- Administered paperwork diligently, ensured regulatory compliance.
- Handled email correspondence promptly; improved response times.
- Enhanced team efficiency by organising and coordinating meetings.
- Managed daily scheduling to optimise time management.
- Facilitated communication within the team for enhanced collaboration.
- Guaranteed efficient workflow through correct reading, routing and prioritising of incoming correspondence.
- Protected customer confidentiality by handling documents in compliance with GDPR.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Set office policies and procedures to keep team members coordinated.
- Updated office management on team's activities and progress at weekly meetings.
- Scheduled staff and delegated assignments to adequately cover operational and project requirements.
- Identified skills gaps and arranged relevant training to upskill clerical team.
- Communicated policy changes and business priorities to streamline office team tasks.
- Designed strategic schedules, rotas and workloads to promote productivity.
Dental practice manager
Royal Air Force
Marham , Norfolk
08.2002 - 12.2024
- Coordinated daily operations of dental practice to ensure smooth functioning.
- Developed strong relationships with patients, promoting trust in our services.
- Implemented efficient scheduling system for better patient appointments management.
- Managed stock control, ensuring sufficient supply of dental materials and equipment at all times.
- Oversaw recruitment and training of new staff members, contributing to high performing team.
- Ensured compliance with health and safety regulations to maintain safe working environment.
- Collaborated with dentists on treatment planning for optimal patient care provision.
- Resolved any issues or complaints from patients swiftly, ensuring their satisfaction with our service.
- Improved communication between staff members through regular meetings and open forums.
- Streamlined administrative processes within the practice for increased efficiency.
- Managed patient records meticulously to preserve confidentiality.
- Implemented effective maintenance schedule for all equipment ensuring its longevity.
- Coordinated team-building activities boosting morale and fostering a positive work environment.
- Provided excellent customer service whilst handling patient inquiries resulting in higher satisfaction ratings.
- Resolved issues by recording and investigating complaints and recommending remedial actions.
- Coordinated regular staff meetings and performance reviews to meet practice objectives.
- Arranged duty and holiday rotations, liaising with staff to provide satisfactory coverage.
- Participated in interviewing, hiring and orientation of new staff, securing top talent to meet practice needs.
- Managed procurement of practice equipment, supplies and services, consistently meeting budget targets.
- Communicated agreed practice policy to staff and introduced systems for support.
- Oversaw and developed efficient appointments system, reducing patient wait times.
- Facilitated smooth practice operations, making arrangements for practice equipment maintenance to minimise malfunctions.
- Complied with and maintained knowledge of government legislation and regulations.
- Coordinated and approved annual leave and long service leave for non-medical staff.
- Monitored and evaluated performance of practice, suggesting improvements to save on operating cost.
- Updated patient charts using electronic medical records system.
- Interacted with and addressed patients complaints, finding mutually beneficial solutions.
- Conferred with suppliers of goods and services, security personnel and pharmaceutical representatives on behalf of practice.
- Responded promptly to general enquiries and record requests from physicians to minimise patient service delays.
- Followed strict safety standards, patient protection requirements, and legal guidelines.
- Collected information from patients via face-to-face or telephone interviews.
- Shared communications between medical staff and patients.
- Maintained updated calendar of appointments and special dates for healthcare team.
- Trained and supervised junior clerical staff handling diverse office needs.
- Assisted with contract writing and purchasing requisitions based on facility needs.
- Set new appointments, rescheduled appointments, and sent reminders.
- Supported needs of patients from diverse backgrounds and helped each person access medical services.
- Documented patient encounter information, laboratory results, and correspondence for records.
Education
National Examination Board For Dental Nursing - Dental Nursing And Practice Management
Dental Nurse Qualification And Practice Management
Aldershot 2003
GCSE - GCSE
Alysham High School
Aylsham2000
Skills
- Patient care management and coordination
- Interpersonal and interdepartmental communication
- Meeting organisation
- Healthcare software competency, diary management and patient records management
- Patient confidentiality maintenance
- Service-Oriented mindset
- Patient records maintenance
- Scheduling coordination
- Record-keeping compliance
- Resilience under pressure
- Proactive workload management
Timeline
East of England RRDN Administrator
Norfolk and Norwich University Hospital
07.2025 - Current
Senior Clinical Team Adminstrator
Norfolk and Suffolk NHS Foundation Trust
01.2025 - 07.2025
Dental practice manager
Royal Air Force
08.2002 - 12.2024
National Examination Board For Dental Nursing - Dental Nursing And Practice Management
Dental Nurse Qualification And Practice Management
GCSE - GCSE
Alysham High School