Alexia Ivanciu

• Managed customer inquiries and resolved issues promptly to enhance satisfaction.
• Developed and implemented efficient administrative processes to support team operations.
• Assisted in training new staff members to ensure adherence to company standards.
• Oversaw scheduling and coordination of appointments to optimise workflow efficiency.
• Collaborated with cross-functional teams to improve service delivery and communication.
• Managed challenging situations with tact and diplomacy, maintaining positive relations.

• Managed scheduling and coordination of workshop activities to ensure seamless operations.
• Facilitated communication between technicians and clients to address queries and resolve issues promptly.
• Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
• Effectively managed incoming and outgoing mail to maximise office efficiency.
• Analysed and resolved complex resource management issues for optimised scheduling.

Managed administrative tasks such as scheduling appointments, meetings and mantaining streamline processes. Assisted in the preparation and processing of financial statements, tax returns while ensuring accurate data entry. Also, prepared and reviewed financial documents, such as invoices, receipts and client statements making sure of its compliance with firm standards.

• Managed scheduling and coordination of meetings, ensuring all stakeholders were informed and prepared.
• Managed internal communications effectively maintaining transparency across teams.
• Facilitated training sessions for new staff, fostering a collaborative and productive work environment.

Gathered expertise in managing all aspects of salon operations, from delivering high-quality beauty services to overseeing day-to-day business functions. I have also developed and implemented business strategies to drive growth as well as focused on budgeting, financial forecasting and reporting to ensure profitability and not only recruited but trained and led a diverse team through effective management.

• Ensured compliance with health and safety regulations to maintain a safe working environment.
• Organised professional training sessions for team members, boosting their expertise.
• Marketed salon services effectively, increasing brand visibility in the local community.

Developed strong customer service skill due to managing front desk operations, overseeing room assignments and ensuring compliance with hotel policies and procedures. Moreover, handled daily shift activities, guest inquiries and resolving issues to maintain high standards of service and drive operational efficiency and fostering a positive environment for both guests and staff.

• Assisted guests with special requests, demonstrating commitment to exceptional service.
• Collaborated with housekeeping and maintenance teams to resolve guest issues efficiently.
• Utilised knowledge of company policies to assist customers with queries accurately.

Focused using leadership skills and developing staff to deliver high quality service. Managed daily operations, staff supervision, inventory control. This not only enhanced service quality but increased sales while maintaining food safety and cleanliness.

• Trained and mentored new staff on customer service protocols and product knowledge.
• Resolved customer complaints effectively to enhance overall satisfaction.
• Encouraged open dialogue amongst team members, promoted an inclusive work environment.

Skilled in assisting with daily living activities, monitoring patient health, and delivering personalised care to enhance patient well-being. Furthermore, I have become proficient in performing clinical tasks such as taking vital signs and coordinating with healthcare professionals to ensure comprehensive care. At the same, I time have developed strong interpersonal skills with a proven ability to build trust with patients and families while committing to delivering compassionate care while upholding the highest standards of professionalism and patient safety.

• Monitored vital signs and reported any changes to healthcare professionals promptly.
• Collaborated with multidisciplinary teams to develop and implement care plans effectively.
• Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.