Alexei Fidel Pierre-Davis
St Albans
Summary
Detail-oriented professional with expertise in MS Office Suite, including Excel, PowerPoint, and Word. Demonstrates strong time management and empathetic communication skills, essential for effective team leadership and issue resolution. Proven ability in account management and data analysis, leveraging persuasive communication to drive successful outcomes. Committed to continuous improvement and achieving excellence in all tasks undertaken.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work history
Senior Account Manager/Account Manager
Fortrade Ltd
Watford
2023.06 - Current
- Promoted 6 months ahead of schedule by reaching 20% over my monthly sales targets for an entire quarter
- Achieved a client retention rate of 60% on average by analysing their performance data in Excel to identify areas of support for each client
- Coached and led two of my fellow Account Managers, helping them hit their monthly targets while covering for my team leader.
Door to Door Sales Representative
BT via Market Ripple
London
2022.07 - 2023.05
- Exceeded my sales targets by 40% for 4 months by tailoring WIFI packages, solving customer problems of saving money, and receiving faster internet speeds.
- Surpassed personal KPIs by 70% through effective time management and a strong work ethic.
- Developed strong de-escalation skills from situations with ornery prospects, never having a complaint filed against me.
Copywriter/Email Marketer
Freelance-Copywriting by Alexei
London
2021.11 - 2023.05
- Leveraged market and competitor data to identify market opportunities and gaps, leading to open rates of 70% and click-through rates of 6.3%.
- Adapted tone and style to suit different target audiences and market segments.
- Reviewed and updated existing copy to align with evolving brand standards and guidelines.
Processing Operations
DHL
London
2021.07 - 2021.11
- Displayed high levels of productivity and efficiency by processing over 400 parcels per shift.
- Maintained parcel processing accuracy rate above 99.8% through keen attention to detail.
- Responsible for coaching junior teammates as part of their onboarding process, leading to effective team cohesion and function.
- Handled team KPI data, recording and uploading it for my line manager.
Delivery Driver
WASO Tokyo
London, ENG
2019.07 - 2021.05
- Achieved delivery punctuality of 98% by coordinating routes and communicating with kitchen staff to help to ensure order accuracy
- Developed de-escalation skills by resolving order disputes and handling customer complaints during deliveries, contributing to dispute resolution rates of 83%
Education
Bachelor of Arts - BA(Hons) Business Management with Enterprise & Entrepreneurship
London South Bank University
London 2018.09 - 2021.06
GCSEs -
Bishop Douglass School
London 2011.09 - 2016.06
Skills
- Proficiency with MS Office Suite (specifically, Excel, PowerPoint and Word)
- Time Management
- Empathetic Communication
- Problem-Solving
- Persuasive Communication
- Team Leadership
- Issue Resolution
- Account Management
- Data Entry
- Data Analysis
References
References available upon request.
Additional Achievementes
- Resilience built from competing in 3 separate Muay Thai/Kickboxing bouts
- Remote/hybrid work capability built from achieving a grade 2:1 in my degree by studying from home over the COVID-19 pandemic
- Actively serving as Infantry in the British Army Reserve
Timeline
Senior Account Manager/Account Manager
Fortrade Ltd
2023.06 - Current
Door to Door Sales Representative
BT via Market Ripple
2022.07 - 2023.05
Copywriter/Email Marketer
Freelance-Copywriting by Alexei
2021.11 - 2023.05
Processing Operations
DHL
2021.07 - 2021.11
Delivery Driver
WASO Tokyo
2019.07 - 2021.05
Bachelor of Arts - BA(Hons) Business Management with Enterprise & Entrepreneurship
London South Bank University
2018.09 - 2021.06
GCSEs -
Bishop Douglass School
2011.09 - 2016.06