ALEXEI RAHUBENCO

Experienced property and facilities professional with a strong track record in managing building operations, resident services, and maintenance functions across luxury residential and mixed-use developments comprising 960 residential units and 14 commercial units. Skilled in directly managing a team of 17 staff members while closely collaborating and coordinating with an additional 65 team members to ensure seamless operations. Proven ability to lead and train front-of-house and maintenance teams to deliver exceptional service and operational efficiency. Proficient in coordinating engineering projects, managing vendor and contractor relationships, and overseeing health and safety compliance to maintain safe, well-managed properties. Adept at handling tenancy obligations, resolving resident concerns with professionalism, and maintaining accurate property records. Experienced in budgeting, cost control, and emergency response coordination, with a solutions-focused approach to conflict resolution and problem-solving. Strong communicator who collaborates effectively with internal teams, residents, security personnel, and external agencies to safeguard assets and foster positive community environments.

Efficiently managed a variety of administrative tasks, including organizing travel logistics and coordinating meetings with room setups and equipment rentals. Delivered exceptional front-of-house service by welcoming visitors and assisting customers to create positive first impressions. Oversaw catering orders and refreshment preparation, facilitated supply procurement across departments, and contributed to maintaining and updating the company directory. Provided responsive customer service by addressing inquiries about company products and services. Additionally, held responsibility for a desk-level budget of $7,000 and directly supervised a team of six staff members, ensuring smooth daily operations and consistent service delivery.

Conducted routine financial audits and daily hotel account reconciliations to ensure accuracy and compliance. Provided administrative support to a team of 12, generating detailed reports on guest statistics, expenditures, income, and room service usage. Managed guest check-in/check-out, reservations, and payment processing while promptly addressing customer complaints and inquiries via multiple communication channels. Led strategic marketing initiatives to enhance brand presentation and drive sales growth.

Demonstrated strong front desk leadership by managing reception operations for up to 200 guests per shift, efficiently handling phone inquiries, room rate quotes, and peak-time bookings. Oversaw individual and group reservations, ensuring accurate preparation of rooming lists, while assisting guests with smooth check-ins and check-outs. Actively promoted and sold company products, led staff meetings and training sessions, coordinated events, and professionally handled guest rebate and refund requests to maintain high levels of customer satisfaction.

Engaged in extensive rotations across diverse departments encompassing Front of House, Reservations, Housekeeping, Engineering, Banquets, Security, and Restaurant operations. The purpose of this training initiative was to cultivate a comprehensive skill set and acquire profound insights into the intricacies of the property and hospitality industry. The curriculum focused on the development of competencies related to Budgeting, Marketing, and Management within the context of hospitality enterprises.

Experienced in strategizing and delivering instructional sessions while creating engaging and effective learning environments. Proficient in designing assessments, supervising examinations, and providing tailored support to meet individual student needs. Actively involved in researching and implementing innovative educational tools and teaching methodologies. Consistently monitor student progress, evaluate academic performance, and compile comprehensive progress reports. Skilled in developing instructional materials, managing classroom dynamics, grading assignments, and offering constructive feedback to support student growth and achievement.