Alex da Cunha
London,United Kingdom
Summary
Professional with expertise in customer service and hospitality, focusing on high-volume dining environments. Skilled in teamwork, guest engagement, and menu presentation, with a solid grasp of floor plan layouts and POS systems. Proven ability in customer communication and assistance, complemented by knowledge of diverse cuisines and wine pairings. Proficient in Microsoft Office Suite, enhancing operational efficiency and time management.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
HEAD WAITER
HAKKASAN HANWAY PLACE
LONDON, UNITED KINGDOM
2023.02 - 2025.02
- Organised restaurant service operations efficiently.
- Allocated duties based on staffing levels and roles.
- Supervised dining room layout and presentation.
- Ensured staff followed appearance and presentation standards.
- Explained service sequences and dish preparation to team members.
- Coordinated bar and café services effectively.
- Managed restaurant reservations successfully.
- Welcomed guests and escorted them to tables.
- Acted as liaison for customer preferences and complaints.
- Conducted inventories of restaurant equipment and supplies.
- Counted cash drawer accurately.
- Balanced sales with POS system.
- Printed end-of-day reports efficiently.
- Prepared deposits or secured cash in safe.
HEAD WAITER
TATTU LONDON
LONDON, UNITED KINGDOM
2022.05 - 2023.02
- Kept tables tidy by clearing dirty plates, cleaning surfaces and refreshing glasses or drinks
- Supported other restaurant areas with set-up, cleaning and preparation
- Guided guests through the dining areas and assisted as required
- Maintained clean and safe floors
- Welcomed customers with a friendly, professional attitude, offering drink orders while they reviewed menu options
- Communicated effectively with kitchen staff regarding customer allergies, dietary requirements and special requests
- Answered questions about menu items and made recommendations when requested
- Checked in with customers to ensure satisfaction with food and drinks
- Resolved customer complaints by listening to concerns and informing the restaurant manager
- Delivered exceptional service by greeting and serving customers in a timely and friendly manner
- Calculated charges, issued bills and processed payments
- Managed closing duties, including restocking items and cash reconciliation
WAITER
HAKKASAN (YAUTCHA SOHO)
LONDON
2020.01 - 2021.09
- Kept tables tidy by clearing dirty plates, cleaning surfaces and refreshing glasses or drinks
- Supported other restaurant areas with set-up, cleaning and preparation
- Guided guests through the dining areas and provided required assistance
- Maintained clean and safe floors
- Welcomed customers with a friendly, professional attitude, offering drinks while they reviewed menu options
- Communicated effectively with kitchen staff regarding customer allergies, dietary requirements and special requests
- Answered questions about menu selections and made recommendations when requested
- Checked in with customers to ensure satisfaction with food and drinks
- Resolved customer complaints by listening to concerns and notifying the restaurant manager
- Delivered exceptional service by greeting and serving customers in a timely and friendly manner
- Calculated charges, issued bills and processed payments
- Managed closing duties, including restocking items and cash reconciliation
WAITER
CHINATOWN BAKERY
LONDON
2019.11 - 2019.12
- Prepared and set up food tables
- Kept tables tidy by clearing dirty plates, cleaning surfaces and refreshing glasses or drinks
- Calculated charges, issued bills and processed payments
- Resolved customer complaints by listening to concerns and informing the restaurant manager
- Checked menus to ensure the availability and cleanliness of the current selection
- Kept floors clean
QUICK SERVICE RESTAURANT TEAM LEADER
KFC OXFORD COWLEY ROAD
OXFORDSHIRE
2019.04 - 2019.11
- Worked across FOH (Front of House), MOH (Middle of House) and BOH (Back of House) operations
- Provided customer service as a cashier
- Obtained documents, permits, certificates and approvals from local, regional and national authorities
- Reviewed departmental documentation for correct distribution and filing
- Supported daily operational activities
- Developed a new employee evaluation process that resulted in significant performance improvements
Education
CHEMISTRY -
UNTL (National University of Timor-Leste)
Dili, Timor-Leste 2010.01 - 2012.01
BACHELOR'S DEGREE IN ELECTRICAL ENGINEERING - Electrical Engineering (Electrical and Special Installations)
ESTGA (University of Aveiro)
Águeda, PortugalSkills
- Teamwork principles
- Guest welcoming
- Menu presentation
- Computer proficiency
- Customer communication
- Personal hygiene standards
- Team collaboration
- Customer assistance
- Floor plan layouts
- Microsoft Office suite
- Time optimisation
- High-Volume dining experience
- Knowledge of different cuisines
- POS Systems
- Wine pairing knowledge
- Empathy and integrity
LANGUAGE SKILLS
Mother tongue(s): PORTUGUESE
Upper intermediate
Other language(s)
Beginner
English
Intermediate
Indonesian
Intermediate
Timeline
HEAD WAITER
HAKKASAN HANWAY PLACE
2023.02 - 2025.02
HEAD WAITER
TATTU LONDON
2022.05 - 2023.02
WAITER
HAKKASAN (YAUTCHA SOHO)
2020.01 - 2021.09
WAITER
CHINATOWN BAKERY
2019.11 - 2019.12
QUICK SERVICE RESTAURANT TEAM LEADER
KFC OXFORD COWLEY ROAD
2019.04 - 2019.11
CHEMISTRY -
UNTL (National University of Timor-Leste)
2010.01 - 2012.01
BACHELOR'S DEGREE IN ELECTRICAL ENGINEERING - Electrical Engineering (Electrical and Special Installations)
ESTGA (University of Aveiro)