Alexandru Zaharia
Fulwood, Preston,Lancashire
Summary
I am a highly motivated professional with seven years of dedicated service within the same organisation. Throughout my tenure, I have consistently demonstrated a bold and innovative approach to problem-solving, while earning a reputation as a trusted and reliable team member.
My ability to build strong relationships and collaborate effectively with cross-functional teams has also been instrumental in achieving successful outcomes on various projects and tasks.
Overview
3
3
years of professional experience
Work history
Senior Operations Manager
Hargreaves Enterprises
Bowness-on-Windermere, Cumbria
05.2021 - Current
- Interviewed, hired and trained staff on best practices for maintaining highly efficient service teams.
- Managed subordinates to maximise individual performance and contribution.
- Read and analysed charts, product quality specifications and other records to determine the requirements for a more profitable outcome.
- Maintained relationships with stockholders by providing consistent and friendly communication.
- Collaborated with HR to resolve employee problems, complaints and grievances.
- Inspected materials, products or equipment to detect defects or malfunctions.
- Implemented quality requirements, company policies and work procedures for employees to follow.
- Accurately documented all cash, fixed assets and accrued expenses.
- Managed payroll for 100 employees.
General Manager
Hargreaves Enterprises
Bowness-on-Windermere, Cumbria
01.2020 - 05.2021
- Implemented effective customer service procedures to encourage positive feedback.
- Built and maintained loyal, long-term customer relationships through effective management.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Tracked KPIs to drive profitability and target delivery.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Scheduled regular team meetings to discuss business updates, issues and recommendations.
Education
Certificate of Higher Education - Prince2 Foundation in Project Management
Axelos
Project Management Fundamentals
IT Online Learning
NVQ Level 2 - Functional Skills Maths and English
Babcock
NVQ Level 3 - Hospitality Supervision and Leadership
Babcock
Skills
- Problem solving
- Inventory control
- Transferable skills
- Strong communication
- Budgetary control
- Operational support
- Management skills
- Active listening
Timeline
Senior Operations Manager
Hargreaves Enterprises
05.2021 - Current
General Manager
Hargreaves Enterprises
01.2020 - 05.2021
Certificate of Higher Education - Prince2 Foundation in Project Management
Axelos
Project Management Fundamentals
IT Online Learning
NVQ Level 2 - Functional Skills Maths and English
Babcock
NVQ Level 3 - Hospitality Supervision and Leadership
Babcock
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