Summary
Overview
Work history
Education
Skills
Timeline
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Zafar Thajudeen

London,England

Summary

Dedicated Front of House Team Member offering first-class customer service. Creates enjoyable dining experiences to boost sales and reviews. Experienced in restaurant operations.

Overview

4
4
years of professional experience

Work history

Team Leader

Nandos
Bicester, Oxfordshire, Unit GT1, Crown Walk, OX26 6JW
10.2023 - Current
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Supported team to overcome new challenges by forecasting knowledge and skills gaps.
  • Fostered positive employee relationships through communication, training and coaching.
  • Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.

Boutique Manager

Bling On Stone
London, Suite 24, 33 Hatton Garden, EC1N 8DL
12.2019 - 09.2023
  • Set SMART goals for store team, developing staff abilities and increasing sales performance.
  • Led regular staff performance reviews to provide guidance and support for individual development.
  • Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
  • Oversaw daily store cleaning and general store maintenance to keep high company standards.
  • Solicited customer feedback to understand customer needs and constantly improve product offerings.
  • Maximised profitability through efficient budgeting and identified opportunities for growth.
  • Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
  • Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.

Education

GCSEs - Business

Carey College
Sri Lanka
06/2006 - 09/2010

Skills

  • Time management
  • Leadership
  • Customer skills
  • Sales skills
  • Communication skills
  • Restaurant booking management
  • Beverage preparation
  • Front-of-House displays
  • Table setting
  • Age verification

Timeline

Team Leader

Nandos
10.2023 - Current

Boutique Manager

Bling On Stone
12.2019 - 09.2023

GCSEs - Business

Carey College
06/2006 - 09/2010

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Zafar Thajudeen