Alexandru Pricopie Popa

•⁠ ⁠ Handled high-volume enquiries from residents via phone, email, and face-to-face interactions
• Provided support on council services including housing, council tax, benefits, and general enquiries
• Resolved customer issues efficiently, ensuring compliance with council policies and procedures
• Managed complaints and escalations, maintaining professionalism in challenging situations
• Updated and maintained accurate records using internal systems and CRM tools
• Liaised with internal departments to resolve complex cases and ensure timely outcomes
• Delivered a high standard of customer service, contributing to overall resident satisfaction
•⁠ ⁠ Handled 60+ enquiries per day

• Manage daily communication with clients regarding project progress and requirements
• Resolved on-site issues quickly to maintain timelines and client satisfaction
• Coordinated team activities and ensured efficient workflow
• Handled high-pressure situations and delivered solutions under tight deadlines
• Maintained strong client relationships through clear and professional communication

•Developed a structured approach to problem-solving that fostered collaboration among team members, ensuring project success and timely delivery.