Hi, I’m
Alexandru Florescu
Waiter
London
Summary
Proven ability to establish and maintain excellent communication and relationships with clients. Excellent time management skills combined with a superior knowledge of the customer service industry. Dedicated to identifying customer needs and delivering effective solutions to all problems.
Overview
9
years of professional experience
1
Certification
3
Languages
Work History
HawksmoorLondon
Waiter
11.2022 - 04.2023
Job overview
- Provided exceptional customer service by taking orders, making menu suggestions, and handling customer complaints with professionalism and efficiency.
- Demonstrated extensive knowledge of food and beverage offerings, including wine, beer, and cocktails.
- Managed multiple tasks simultaneously, including taking orders, serving food and drinks, and handling cash and credit card transactions.
- Demonstrated strong attention to detail by accurately taking orders and remembering customer preferences.
St. John Bread and WineLondon
Waiter
07.2022 - 11.2023
Job overview
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Pret a MangerLondon
Leader
10.2017 - 06.2022
Job overview
- Promoting and achieving store success
- Supervised a team of 15+ people in a very busy and fast paced environment
- Delivered outstanding customer service and went above and beyond to make sure every customer leaves the shop smiling
- Achieved great KPI
- Managed employee training of all new recruits over a 3 year period and offered continuous guidance, advice and mentorship on duties and best practices
- Contact : -Sylvia 07979187001
Caffe NeroLondon
Assistant Manager
02.2016 - 09.2017
Job overview
- Supported the General Manager with rota's , achieving sales targets
- Managed a team of 10 people in a very busy environment
- Delivered outstanding customer service in a fast paced and busy enviroment
The GreenhouseLondon
Waiter
01.2015 - 02.2016
Job overview
- Organised and led a team of 5 people
- Delivered outstanding service
- Acted as the link in between floor and kitchen.
Salinello
Waiter
Ristorante
10.2014 - 01.2015
Job overview
- Handled food with sanitation and safety in mind
- Helped to increase customer return rates by providing excellent customer service at all times
- Settled any customer disputes in a professional and pleasant manner.
Certification
First Aid Certificate
Timeline
Waiter
Hawksmoor
11.2022 - 04.2023
Waiter
St. John Bread and Wine
07.2022 - 11.2023
Leader
Pret a Manger
10.2017 - 06.2022
Assistant Manager
Caffe Nero
02.2016 - 09.2017
Waiter
The Greenhouse
01.2015 - 02.2016
Waiter Ristorante
Salinello
10.2014 - 01.2015
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