Summary
Overview
Work history
Education
Skills
Websites
Languages
References
Timeline
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Alexandru Bauser

Cardiff,United Kingdom

Summary

Results-driven and people-focused manager with several years of experience leading high-performing teams in a fast-paced hospitality environment at Wagamama. Skilled in operations, customer service, performance coaching, and cross-functional coordination. Recognized for strong leadership, attention to detail, and the ability to thrive under pressure.

Looking to transition into a career in tech - specifically within the Salesforce ecosystem. Currently learning Salesforce fundamentals and eager to apply strong interpersonal and problem-solving skills to entry-level roles in Salesforce administration or support. Committed to building a long-term career in a dynamic, technology-driven environment.

Overview

9
9
years of professional experience

Work history

Manager

Wagamama
Cardiff
12.2019 - Current
  • Led team of 10-20 staff in high-volume restaurant, overseeing daily operations, inventory, and customer service.
  • Trained and supervised new team members, ensuring consistent service quality.
  • Handled guest complaints with professionalism, improving retention and satisfaction.
  • Collaborated with suppliers and managed procurement of goods, keeping costs within budget.
  • Used Excel tools and Micros Platform to track sales, stock levels, and schedules.

Manager

Puma Retail Store
Chisinau
05.2018 - 10.2019
  • Managed all aspects of daily store operations, including staff scheduling, stock control, visual merchandising, and cash handling.
  • Led a team of 6 sales associates, providing coaching, training, and performance feedback to drive individual and team growth.
  • Consistently exceeded monthly sales targets by implementing upselling techniques and driving customer engagement.
  • Delivered an exceptional in-store customer experience aligned with Puma’s brand values, resulting in increased customer retention and positive feedback scores.
  • Analyzed sales data and KPIs to make informed decisions on product placement, inventory management, and promotional campaigns.
  • Collaborated with regional managers to support new product launches and seasonal campaigns.

Property inspector

Safeguard
Chicago
01.2016 - 05.2017
  • Conducted regular inspections of vacant, foreclosed, and bank-owned properties to assess condition, occupancy, and potential safety issues.
  • Collected detailed photographic evidence to document property status, structural damage, and code violations.
  • Completed standardised digital reports using inspection software (Pruvan), ensuring accuracy and compliance with client requirements.
  • Verified property occupancy by observing signs of activity and engaging with neighbors when necessary.
  • Identified hazards or urgent issues and escalated for preservation actions.
  • Communicated findings clearly to asset managers, contributing to faster decision-making in property preservation and maintenance.

Education

Bachelor of Arts - Law

Moldova State University
Chisinau
09/2012 - 06/2015

Skills

  • Customer Relationship Management
  • Microsoft Excel & Google Sheets
  • Procurement Basics
  • Time Management & Multitasking
  • Conflict Resolution
  • Team Leadership
  • Adaptability & Fast Learner
  • Salesforce (in progress)

Languages

English
Fluent
Romanian
Native
Russian
Fluent
Italian
Elementary

References

References available upon request.

Timeline

Manager

Wagamama
12.2019 - Current

Manager

Puma Retail Store
05.2018 - 10.2019

Property inspector

Safeguard
01.2016 - 05.2017

Bachelor of Arts - Law

Moldova State University
09/2012 - 06/2015

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Alexandru Bauser