Alexandros Grant
Hull,East Riding of Yorkshire
Summary
Professional and self-motivated individual, with experience in delivering high levels of customer service and exceeding sales targets. My current experience of over 10 years as a Sales/Customer Service Consultant has proven my ability to work as a member of a team, as well as self-manage on my own initiative to overcome any situation thrown at me in the best way possible. I adapt easily to new environments, I'm always eager to learn in order to develop my skills to be a key player, and progress my career further.
Overview
15
15
years of professional experience
Work history
Sales/Customer Service Consultant
Simply Business
Northampton, Northamptonshire
11.2021 - 12.2025
- Held Remote position of EVO Consultant, responsible for handling inbound and outbound calls, as well as customer accounts for one of the largest Business Insurance and Landlord Insurance brokers in country.
- Achieved amongst the highest customer satisfaction ratings through effective phone support and service excellence.
- Handled customer queries focused on first-call resolution.
- Participated actively in team meetings offering feedback for enhanced service delivery, process improvement, sales techniques and product understanding.
- Enhanced pipeline generation by successfully liaising with insurers, contributing to business growth within regulated sectors.
- Adapted quickly to new software tools introduced into the workflow, demonstrating agility and willingness to learn.
- Resolved complex issues using problem-solving skills, extensive product knowledge and systems expertise. resulting in improved customer satisfaction rating and increased revenue.
- Acquired extensive knowledge and understanding of Liability/Indemnity Insurance and Landlord/Property Insurance.
Sales Agent
Promis Life
Hull, UK, East Riding of Yorkshire
03.2019 - 11.2021
- Outbound Warm/Cold calling and Inbound Calls.
- Understanding prospects needs and providing solutions actively listening and personalizing the situation.
- Discussing sensitive topics with customers amongst other impairing factors they may have, and work around their problems and concerns.
- Due to FCA regulations non-advice sales approach used to build excellent rapport, and make sure the prospect is able to select the product variation they need.
- Self-manage performance and mindset in a work from home environment.
- Coach call flow and objection handling as well as various sales techniques throughout the conversation to new employees as well as seasoned sales representatives.
- Follow a strict Quality assurance model and continue to exceed targets set.
- Agent of the year award in the Reminder Mail data set populated by prospects that have previously declined our product.
- Multiple daily, weekly, monthly awards based on dialling statistics and performance results.
Sales Consultant
ResQ
Hull, UK, East Riding of Yorkshire
09.2015 - 03.2019
- Held multiple Sales positions including a comparison company Simplify Digital, SKY Television, and Vodafone cold calling as an outbound agent.
- Developed professional and personalized sales presentations to creatively communicate product quality and value of the product to customers, whilst building rapport and aiming to maximize revenue.
- Consistently overachieved targets whilst adapting the sales module to perform better across a larger demographic.
- Learned how to adapt to different customer needs such as affordability or product quality/performance.
- Multiple daily and monthly awards for exceeding expectations and taking on further responsibilities, such as training new and underperforming staff in certain areas of the sales process, systems training and working as a team but also independently.
- Was the only agent to consistently hit sales targets in the Household department of Vodafone in ResQ, which required agents to maximize revenue on customers that already had 1 or more products with us.
Waiter/Bar Staff
Brazil
Paros, Greece, Cyclades
01.2011 - 01.2014
- I was the sole individual in charge of caring for and serving 20+ tables in one of the ''hot spot'' bars of Paros, a popular tourist Island in Greece.
- Cared for my customers and built rapport in order to maximize revenue providing them select options from the menu.
- High stress and very fast-paced environment taught me to self-manage quickly and efficiently managing an already established customer base.
- Personally won the award of the best service within the local area consisting of 5 high traffic establishments due to my excellent customer relations, leading to the consistent return of customers.
Education
Associate Degree - Automotive and Mechanical Engineering
AKMH
Athens, GreeceAssociate Degree - Music Technology and Production
AKMH
Athens, GreeceSkills
- Fluent in Greek
- Computer expertise both software and hardware related
- Excellent verbal and written communication skills
- Time management and workload distribution/prioritization
- Call centre software familiarity
- IT support experience
Timeline
Sales/Customer Service Consultant
Simply Business
11.2021 - 12.2025
Sales Agent
Promis Life
03.2019 - 11.2021
Sales Consultant
ResQ
09.2015 - 03.2019
Waiter/Bar Staff
Brazil
01.2011 - 01.2014
Associate Degree - Music Technology and Production
AKMH
Associate Degree - Automotive and Mechanical Engineering
AKMH